Your guide to crafting review responses that win over customers and drive more sales. Online reviews are part and parcel of running any business...
Meet four Zeller merchants rebuilding their businesses in the new normal. The outbreak of COVID-19 triggered an unprecedented disruption to business...
Get fresh resources and updates in your inbox every fortnight.
Special Report March 2022
Australia is rich with vibrant regional communities undergoing a period of transformation, with a record number of people packing their bags and making a tree change. Some are taking advantage of the newfound flexible work arrangements to pull up their city stumps, while for others lockdown was the final push needed to move to greener pastures and start fresh. This migratory shift is already having a ripple effect across local economies.Read More
Meet the artisanal merchants helping customers navigate the big world of wine. The Native Drops team believe wine is something to be admired,..
28.07.2022 Industry & Tech
Your customers' spending habits have changed. Here's what to do about it. The pandemic has had a dramatic effect on consumer spending. Countless..
The more cards your business accepts, the happier your customers will be. Some merchants make the decision not to accept American Express at their..
Discover five ways Zeller helps keep business on track during the transition. Thinking about scaling up your business? Having the opportunity to..
Discover some simple ways to reduce your credit card processing fees. Merchant services fees are unavoidable. These days, more and more customers..
13.07.2022 Business tips
It's not quite business as usual for those in the bridal industry. It’s been a tumultuous few years for weddings. After a pandemic-imposed pause,..
12.07.2022 Business tips
Discover six handy tips to reign in spending when planning your next event. Whether you’re organising a small community market or a large-scale music..
Thinking about imposing a minimum card spend? Read this first. One of the biggest issues small business owners continually face is rising business..
Today, the Indigenous business sector is one of the fastest growing in Australia. Indigenous businesses in Australia generate more than $4.9 billion..
How to find the right POS software for your retail business Whether you’re planning to open a small shop, looking for ways to expand your retail..
1.07.2022 Business tips
Meet the family diving head first into the booze-free beverage industry. Australians love a pint. Alcohol has been inextricably linked to sport,..
27.06.2022 Business tips
Discover tried-and-tested strategies to reduce costs and improve profitability. Australia’s business landscape has been transformed in recent years...
22.06.2022 Features, Tools and Integrations
Add, edit and view critical information for every transaction with ease. Notes are a powerful way to store and access additional information about..
20.06.2022 Business tips
It's everyone's job to encourage inclusion. Here's how to get started. June is Pride Month – a time to celebrate the impact the queer and..
14.06.2022 Business tips
Use this handy list of important EOFY tasks to keep your business on track.
A receipt is the perfect place to further promote your business. Searching for an affordable way to increase sales and encourage repeat business?..
2.06.2022 Business tips
Thinking of starting a business? Here’s how much it costs to be your own boss. Transforming an idea into a fully-fledged business is a momentous..
27.05.2022 Business tips
Discover 8 simple tasks you can tackle today to streamline your EOFY processes. The end of the financial year brings with it a long list of..
Own a multi-location business? Here’s how to grow traffic and get more customers. In 2022, 8.5 billion Google searches are made every single day...
23.05.2022 Business tips
Here’s how salon and beauty business owners can get more back at tax time. Tax time can feel overwhelming for a lot of business owners. Not only does..
Top tips to prepare for EOFY and get your business ready for the next. The first tax season for your business is an important milestone. For new..
13.05.2022 Features, Tools and Integrations
Discover the latest Zeller updates, designed to help grow your business. New Zeller features are released almost every fortnight. Sometimes they’re..
10.05.2022 Business tips
Discover how to navigate bar licenses, choose alcohol suppliers, and more. The Australian bar scene has changed significantly in recent years. Where..
The key to an effective funnel is understanding your customers. A marketing funnel describes a customer’s journey with your business. It lays out the..
3.05.2022 Features, Tools and Integrations
Store, manage and view all your contact information in Zeller Dashboard. Relationships play vital roles in every successful business. Regardless of..
It's time for high street retailers to adapt to the post-pandemic landscape. The high street has faced unprecedented challenges in recent years — not..
Here are a few simple steps to streamline the way you track your daily business expenses. Many merchants struggle to keep finances in order. Small..
Now's the time to invest in upgrading your tech tools and training staff. The 2022-23 federal budget announcement delivered several wins for..
Here's what you need to know about accepting tips from customers. There is no hard and fast rule about tipping in Australia. Some customers do, some..
4.04.2022 Business tips
Discover the critical components to include in your salon business plan. A business plan is far more than a simple document. Think of it as your..
1.04.2022 Business tips
Meet the duo determined to beat the salon stereotype and reclaim balance. Bendigo-based hair stylists Paris and Matilda are first-time entrepreneurs..
29.03.2022 Business tips
Looking to hire, upskill staff, or purchase new tools? You're in luck. In the weeks leading up to the official announcement, there has been mounting..
Who covers the cost of cashless transactions with "fee free" EFTPOS? Every time a customer opts to pay with their card or digital device, there is a..
28.03.2022 Features, Tools and Integrations
Discover the latest filter enhancements for transaction lists. Reporting is a critical part of every business operating system. Understanding the..
25.03.2022 Business tips
What is integrated EFTPOS? Integrated EFTPOS allows your point-of-sale (POS) system to communicate directly with your EFTPOS terminal, eliminating..
Making the decision to run your business cash-only is costly. While it is legal to operate a cash-only business in Australia, it's a poor strategy..
8.03.2022 Business tips
Zeller celebrates the rise and rise of female entrepreneurs. New business applications reached a record high in 2021, and women are leading the..
4.03.2022 Industry & Tech
Discover how to meet the ever-evolving needs of shoppers. Retailers are no strangers to disruption. Every 50 years or so, the industry goes through a..
Reduce wait times to keep attendees happy and spending. Long queues are one of the most visible hiccups onsite. Regardless of how good your lineup..
Learn the main levers you can pull to improve cash flow. Cash flow is a common source of stress in the merchant community. According to ABS figures,..
Here's how to choose the right EFTPOS system for your salon. Whether you’re a hairdresser, nail technician, or beauty therapist — if you're in the..
It pays to open a separate account for your business. When you run a business, keeping accurate financial records is essential. One of the easiest..
Take advantage of this golden opportunity to win customers. The success of your new business hinges on a number of key elements, including the..
It's common to charge a call-out fee, especially in an emergency. In Australia, many trade and service providers charge a call-out fee to recoup the..
11.02.2022 Business tips
How to prepare yourself for less stock, staff and time this year. Australian merchants have shown incredible resilience over the last two years. From..
9.02.2022 Features, Tools and Integrations
Discover tools to save time, simplify admin and grow profits. Running a small business can be time-consuming. Between managing employees, bringing in..
7.02.2022 Wellness and Productivity
Discover the four key indicators of small business success. Business is unpredictable and ever-evolving. From shopping trends, to the amount of..
4.02.2022 Business tips
Tap into these shopping trends to cash in this Valentine's Day. Love it or loathe it, Valentine’s Day is a not-to-be-missed opportunity in the retail..
3.02.2022 Business tips
Engage your community and reach more potential donors. Are you trying to get donations for a not-for-profit organisation? It can feel difficult to..
1.02.2022 Business tips
Want to set up a business you'll run and manage yourself? Registering as a sole trader is a great option for those wanting to start a small..
28.01.2022 Industry & Tech
Use of alternative payment methods is skyrocketing. In the digital world, change is rapid. Payment options and alternatives are frequently..
Each account is a financial tool with an important role to play. Money management is a skill that can take time to master. However, no business..
21.01.2022 Business tips
Discover the different types of funding that fuel nonprofits. Fundraising is the lifeblood of a charitable organisation. Not only does it provide..
20.01.2022 Features, Tools and Integrations
Generational family businesses are a special kind of operation. The Tripodi family has been trading at Melbourne’s famous Queen Victoria Markets for..
Are you spending your social media marketing budget wisely? Measuring the return on metrics such as engagement rate or customer satisfaction can..
Tap into these opportunities to grow your trades business. Australia is a renovation nation. Homeowners’ love for improving their investment..
12.01.2022 Business tips
Straightforward instructions to get your documents certified. The process of getting a document certified is simple. It’s something that’s..
Set your spa, hair or nail salon up for success with a POS system. You pour time and energy into providing top-notch services, visually appealing and..
6.01.2022 Business tips
Want to start a successful business this year? Here's how. The past 18 months have offered somewhat of a professional wake-up call. Merchants have..
5.01.2022 Business tips
Discover how to start your business with this guide. Starting your own small business is an exciting yet daunting venture. On the one hand, you're..
16.12.2021 Business tips
Meet 4 inspiring merchants who adapted to thrive in 2021. It's been a rollercoaster year of devastating lows and inspirational highs, of..
Accept card payments, reduce queues, and get paid fast. Holding an event or festival this summer? The new Zeller Event Rental Program provides..
10.12.2021 Features, Tools and Integrations
Looking for a restaurant POS system? Here's where to start. When point-of-sale systems were first introduced, they were little more than glorified..
9.12.2021 Features, Tools and Integrations
Discover the latest tools and features powering Zeller. We’re always looking for ways to make the financial side of your business simpler, and build..
Choosing the right music can boost sales. Here's how to do it. Every retailer wants their customers to have the best possible in-store experience...
3.12.2021 Features, Tools and Integrations
Discover how to pass on your cost of acceptance with Zeller. In Australia, businesses are legally entitled to charge customers a fee for..
3.12.2021 Business tips
Don’t let labour shortages stifle your business's growth. Does your business have enough staff on the payroll to get through the festive season? If..
1.12.2021 Business tips
Discover how to take your business to the next level. Business planning has proved a difficult task over the last few years. Yet, as the new year..
24.11.2021 Business tips
Put these 10 tasks on your to-do list to set yourself up for 2022. The busiest time of the year is nearing, with Christmas almost here. As people..
It pays to stay vigilant with a few simple precautions. As a business owner, securing your assets, stock and premises is a critical part of your..
Accepting Apple Pay is faster than dealing with cards or cash. Fast, efficient, and safe service is a priority for every business owner. When it..
17.11.2021 Business tips
Discover how to cash in on Australians’ urge to splurge. Whether you run a brick-and-mortar retail store or an online shop, Black Friday presents a..
The faster funds settle, the quicker you can use them. Waiting for a large deposit to clear is a frustrating experience that can have a roll-on..
A POS system can be invaluable to certain types of merchants. A point-of-sale system is a critical piece of equipment for many businesses. It can..
Discover the benefits of blogging for small business. Have you ever Googled a business to see what their website content is like? Of course you..
9.11.2021 Business tips
Here are 5 ways COVID-19 will impact the spending season. As the dust settles on another tumultuous year for many Australians, the big question is:..
Every business must implement safe payment solutions. If you’re a business owner in Australia, you know that times have changed for brick-and-mortar..
How do you get approved for a merchant account? The approval process for opening a merchant account has been significantly streamlined in recent..
Is there a difference between selling products and services? Your first major decision as a future business owner is to determine what you’re going..
Can you cut costs by minimising your transaction fees? As a business owner, you know that every cost — no matter how small — adds up. When was the..
27.10.2021 Business tips
Find the right staff to help grow your small business. There will come a time when your business will likely need an extra pair of hands. Perhaps you..
Here are 4 tips to help you keep your cash flow under control. No matter how many sales are made, if your takings aren’t settled and at your disposal..
22.10.2021 Business tips
New arrangements for casual employees could impact you. There have been some significant changes to casual employment rules in recent months;..
20.10.2021 Business tips
A strong business plan is the first step in turning your café dreams into a reality. There’s nothing better in the morning than the aroma of freshly..
19.10.2021 Features, Tools and Integrations
Empower your business with real-time visibility over the financial health of your business. As a merchant, visibility of your business’s incomings..
An accountant is an invaluable asset for your small business. As a business owner, maximising your tax offsets (and paying the right amount of tax)..
15.10.2021 Business tips
Manage the transition back to work, seamlessly and safely. As doors swing open after many months of closure, every business owner has an obligation..
Diners are more willing to tip than ever, but only if prompted. Whether it’s a tip jar on the coffee shop counter, a line for a gratuity inclusion on..
No matter your industry, an EFTPOS solution is critical. Choosing an EFTPOS (electronic funds transfer at point of sale) payment solution for your..
6.10.2021 Business tips
Price affects everything in your business, starting with cash flow. Launching a business is an exciting venture with many moving parts. As you set up..
Do your research before signing the dotted line. Choosing the best business account is an important step towards reaching your business growth...
1.10.2021 Business tips
Keep safe while strengthening customer relationships. Life without lockdown is on the horizon, yet exposure sites and community transmissions are..
30.09.2021 Business tips
Maximise seating capacity and grow your restaurant's revenue. No restauranter wants empty tables at peak hour. Equally, ask any diner if they enjoy..
Here’s how to make sure your business shows up in the right search results. The digital revolution of the last decade has made finding a solution..
23.09.2021 Business tips
Decreasing wait times is one of your biggest challenges. Every restaurateur, bar, and café owner wants the hype that can be associated with wait..
20.09.2021 Business tips
Learn how to successfully pivot your menu to takeaway. The introduction of social distancing and caps on the number of in-restaurant diners has..
17.09.2021 Wellness and Productivity
The impacts of COVID-19 have been felt right across the small business community. Owning and running a small business is a fulfilling role, yet it..
15.09.2021 Business tips
Before opening your doors, you need to make five important decisions. Australian hospitality is a fantastic industry to be a part of. Not only will..
Attract customers and manage your venue with a swipe of your finger. A reality of the modern age is that everyone has a mobile phone, and more often..
9.09.2021 Features, Tools and Integrations
Discover the latest features and tools we've delivered. We’re always on the lookout for ways to build even more power into the Zeller platform, and..
Understand what a payment gateway is and how it applies to your business. Any business that accepts cashless transactions needs a payment gateway. A..
When it comes to mastering a new social media platform, there’s no time like the present. TikTok isn’t merely an infinite source of entertaining..
3.09.2021 Business tips
Sometimes, father knows best. For many entrepreneurs, fatherly advice and support has a profound impact on their career path. Whether it's guidance..
Keep these factors in mind when selecting a credit card machine. By 2024, it’s expected that 98% of the Australian economy will be cashless. In..
Learn how to accept manually entered card payments. When it comes to tapping into new markets, businesses that accept over-the-phone payments have a..
How do you make sure that you are selling to the right people? There are close to 7.9 billion people in the world and the fact is, you can’t afford..
Discover the benefits of accepting CNP transactions. While card-not-present (CNP) payments may not be a universal customer term, it’s an important..
24.08.2021 Features, Tools and Integrations
Discover how Pavers Plus is cutting costs with Zeller. Since its establishment in 1995, Melbourne-based Pavers Plus has grown from humble roots — a..
24.08.2021 Features, Tools and Integrations
Discover how Zeller MOTO payments work for your business MOTO transactions are a quick, convenient, and secure way to accept payment from customers..
Smart social media marketing drew a two-hour-long line on opening day. The rest is history. Since Fluent first opened doors in 2020, the streetwear..
There are several critical costs to consider when setting up shop. While the retail industry is a highly competitive and risky business, with a bit..
Wondering if you should charge GST? Here’s how to know. Most small business owners will be familiar with GST, or the goods and services tax. This is..
13.08.2021 Business tips
Looking for ways to save money in your business? Here are five. The primary purpose of any EFTPOS machine is to enable customers to pay for products..
11.08.2021 Business tips
Ease back into business safely, smoothly and successfully. Eighteen months after COVID-19 first reached Australian shores, the impact the pandemic..
Considering a card machine? Here's what to weigh up. Having a reliable card machine and accepting card payments is becoming increasingly important to..
Every successful business needs a budget. Running a small business with great success often hinges on executing a well-curated business plan. One of..
4.08.2021 Business tips
Considering growing your business? Ask yourself three critical questions first. Growing a business – just like starting one – comes with its own..
Creating a cash flow forecast or budget will help your business to run more efficiently. Proper cash flow management is critical to business success...
1.08.2021 Features, Tools and Integrations
Discover the latest features and tools we've delivered. It’s been a busy few weeks at Zeller HQ. We’re constantly developing tools to help you run..
30.07.2021 Business tips
Time is arguably the most valuable resource you have. Here’s how to best manage it. There are a number of perks that come with running a small..
29.07.2021 Features, Tools and Integrations
Since making the switch to Zeller, Decoy Cafe has resolved its biggest frustration. Coffee is a family affair for the Spathis’. Brothers Bill and..
Can businesses charge a surcharge? The short answer is, yes — you can charge customers a surcharge. When a customer taps, dips, or swipes their..
The right strategic approach can prevent customer churn and even increase loyalty. Increasing prices on your goods and services can be a..
Internet connectivity issues can be a major burden for any business that accepts cashless payments. There are many advantages to using an EFTPOS..
Meet the all-authentic Italian food truck navigating an expansion during COVID-19. The evolution from popular mobile food truck to permanent bar,..
21.07.2021 Features, Tools and Integrations
Protect from Wi-Fi outages and get flexibility to sell on-the-go for pocket change. We’ve all experienced the frustrations of poor internet..
Pay-at-the-table tech is key for restaurants in attracting customers back to dine in. Since the first COVID-19 lockdowns in early 2020, a number of..
Debt factoring is one way to speed up cash flow — but it could cost more than you think. Cash flow is one of the biggest concerns for businesses..
When budgets are tight, every dollar counts. Here's how to get more bang for your buck. It’s no secret that organic reach on Facebook is declining...
14.07.2021 Business tips
Be confident that you’re hiring the right person for the job, every time. One of the most exciting parts of operating your own business is that it..
Chasing up late invoices is likely costing your business a lot more than you think. Even with agreed-upon payment terms in place, Australian business..
A strong online presence works for your business 24/7, 365 days of the year. When faced with a decision, consumers typically turn to the internet —..
The working capital formula measures the short-term financial health of a business. Knowing how to calculate working capital is an important step in..
Point customers in the right direction with a strong Google My Business listing. Whether you run a brick and mortar business or an ecommerce brand,..
It’s important to understand how business loans work before deciding whether it’s the best financing option for you. Every business will have its own..
30.06.2021 Business tips
COVID-19 has drastically changed consumer behaviour. Here's what you need to know. Australian business owners have shown incredible resilience..
28.06.2021 Business tips
Australians are showing their values with their wallets, and ramping up local spending. From buying produce at the farmer’s market to splurging on..
25.06.2021 Business tips
From licensing and location to the mobility of your menu – we've got you covered. Whether you’re taking your first step into the food industry or..
24.06.2021 Business tips
Sustainability is no longer optional for businesses. The overwhelming majority of Australians want businesses to be more transparent about where..
23.06.2021 Wellness and Productivity
Four in five Australians faced burnout in 2020. Running a business is an incredible accomplishment that can be both fulfilling and empowering, yet..
A business activity statement is a tax form most businesses have to submit quarterly. A business activity statement (BAS) is a business tax reporting..
Growing an active, engaged online community is a tried and tested way to drive customer loyalty and increase revenue. To say that Instagram has the..
It pays to know exactly what EFTPOS is and how to take advantage of it in your business. EFTPOS, not to be confused with the privately-run Australian..
15.06.2021 Features, Tools and Integrations
Discover the latest features and tools we've delivered. It’s been four weeks since we officially launched Zeller, a huge milestone in our journey to..
Instagram offers a huge opportunity for businesses to capture customers' attention and increase foot traffic. With more than one billion users on the..
Making the right pricing strategy decision is crucial to your retail business's bottom line. The importance of appropriately pricing your products..
7.06.2021 Features, Tools and Integrations
Save time, get organised, and streamline your finances with business accounting software. When it comes to accounting software, there are dozens of..
Cash flow is the beating heart of business. A healthy cash flow circulates enough money to pay bills, compensate staff, fulfill invoices, and invest..
31.05.2021 Business tips
There are 11 critical elements of a successful business plan. No two business plans will look exactly the same. The information you choose to include..
31.05.2021 Business tips
A business plan is critical to achieving your growth goals. Whether you’re getting your brilliant business idea off the ground or looking to scale an..
Make your business dollars work harder for you at tax time. It’s important to understand the deductions and concessions available to you as a trades..
26.05.2021 Business tips
As EOFY is approaching, we've prepared a list of essential tasks. The end of the financial year is a busy time for business owners. You have a..
Keep more money in your retail business by learning where you can reduce tax. Running a retail business comes with many expenses. There are the..
Here's what you need to know about finding the right EFTPOS terminal. Searching for a next-gen EFTPOS machine that accepts modern payment methods,..
19.05.2021 Business tips
As a new business owner, one of the first tasks on your checklist is to decide the legal structure of your business. There are a number of different..
17.05.2021 Business tips
Choosing the right legal structure is a crucial part of running a business. The business structure you choose will affect your legal obligations,..
14.05.2021 Industry & Tech
As Gen Z garners more and more spending power, it’s key to understand where (and how) they shop. When new generations enter the workforce and gain..
12.05.2021 Business tips
The Federal Government has handed down its 2021-22 Budget, after what has been one of the most expensive policy years in Australian history. Initial..
If your business accepts card payments, you must comply with this global standard to protect cardholder data. No matter your business’s size or..
While the added expense of card processing fees may paint cash-only business as an appealing option, in the scheme of things, the cost of acceptance..
4.05.2021 Features, Tools and Integrations
Accepting payments, managing your finances, and paying recipients should be simple. Unfortunately, this isn’t always the case. Our research shows the..
4.05.2021 Features, Tools and Integrations
Designed to accept every payment, for one low rate, while looking great on your countertop. Old-school EFTPOS terminals were designed to do one..
4.05.2021 Features, Tools and Integrations
By providing a free transaction account and Mastercard with Zeller Terminal, Zeller gives you a simple way to stay on top of your business finances...
4.05.2021 Features, Tools and Integrations
When you purchase Zeller Terminal, you get a free business Mastercard included right in the box. Using your Zeller Terminal in conjunction with..
4.05.2021 Features, Tools and Integrations
Meet the local Melbourne business accelerating its cash flow through Zeller. Visitors come from all over the world to uncover clues, solve puzzles,..
Knowing what to tell a customer whose credit card has declined is an important customer service skill. When you have a retail or hospitality..
23.04.2021 Business tips
Managing a successful business is incredibly rewarding, but it takes careful planning, industry understanding and the awareness to avoid common..
What was once the go-to option for making purchases is fast becoming a thing of the past. Cash is no longer king. The most recent Consumer Payments..
Do you ever read your merchant statement and wonder what all of the different fees mean? Merchant statements can be confusing. Due to the sheer..
15.04.2021 Industry & Tech
Studies show the majority of Australian business owners are open to using neobanks in the near future, but many still don’t know what they are. These..
Chargebacks can put a dent in your profits and significantly impact your carefully considered margins. A chargeback is a form of customer protection..
7.04.2021 Industry & Tech
Mobile wallets are quickly gaining traction in Australia — but do you understand how the technology actually works? These days, Australians are using..
26.03.2021 Business tips
Every year, hundreds of thousands of Australians are swindled out of their hard-earned money. The Macquarie Dictionary defines fraud as “deceit,..
25.03.2021 Business tips
Operating a restaurant is more of a challenge today than it was a few years ago. Business owners have a heightened responsibility to keep both staff..
EFTPOS isn’t usually the first thing that comes to mind when setting up a new business. Often seen as a highly technical topic, EFTPOS transactions..
An EFTPOS machine isn’t optional for your business — it’s a necessity. Australians have spoken with their wallets; cash is no longer king, your..
An EFTPOS machine is simply critical for modern businesses. Simply put, an EFTPOS (Electronic Funds Transfer at Point Of Sale) machine processes..
15.03.2021 Business tips
There’s a laundry list of things you will need to sort out when you decide to start a business in Australia. A sound idea, business plan, location,..
15.03.2021 Business tips
COVID-19 has transformed the way the Australian and global economies work. Some businesses were forced to shut down or substantially limit their..
Few people understand the value of a dollar like a business owner. Careful spending and meticulous avoidance of unnecessary costs means keeping more..
What is necessary to open a business account? To open a business account, you’ll need to provide: certified copies of identification documents, such..