• EFTPOS & Point of Sale Solutions

Oracle and Zeller Team Up to Power Restaurant Payments

4 min. read18.06.2024
By Team Zeller

Australia’s favourite payments provider, Zeller, and the global leader in restaurant POS systems, Oracle, have come together to provide restaurateurs with a complete solution for managing orders and securely taking payments at speed.

For food and beverage venues across the country, this new integration that connects Zeller Terminal with Oracle’s Simphony POS, will come as welcome news. Until now, Australian businesses using Oracle’s Simphony POS have been hamstrung by the outdated technology provided by a limited number of payment providers that integrated with it. Now, businesses from local cafés to global quick-service chains can benefit from Zeller’s advanced EFTPOS solution. Read on to discover how this integration will revolutionise your hospitality operations.

Integrate quickly and simply.

Pairing Zeller Terminal with Oracle Simphony POS is straightforward and can be done remotely via Zeller Dashboard. Being able to configure the pairing remotely is especially helpful for chains with multiple venues as there is no need to be on site to complete the set up. Terminals can be swapped in and out of different locations by retail or operations staff as required, and paired to the POS directly from the device itself (or from the dashboard) without escalation.

Move queues faster with integrated payments.

When Zeller Terminal and Oracle Simphony POS are integrated, there’s no need to manually key in the transaction total, your staff will instead be able to automatically push the balance to the EFTPOS machine, improving speed of service by reducing wait times.

Zeller Terminal

Offer a branded experience with custom screensavers.

For multi-venue restaurants in particular, maintaining a consistent brand experience across locations is essential. Zeller Terminal lets you extend this experience to the payment process with a screensaver feature that allows you to upload a custom image to the large screen display. From promoting a new meal deal on-screen to inviting customers to sign up to a competition with a QR code – there are endless creative ways to use this feature.

Custom screensaver on Zeller Terminal

Simplify the refund process for your staff.

If a customer requests a refund, your staff simply need to find the relevant transaction from the transaction record on your Oracle Simphony POS workstation and initiate the refund. The funds will be returned back to the card that originally processed the transaction, without the customer having to present it again. The refund will also be reflected in Oracle Simphony’s reporting as well as a Zeller’s refund transaction record, with the unique transaction ID visible on both reports for streamlined reconciliation.

Never miss a sale with Wi-Fi, SIM and Ethernet connectivity.

Zeller Terminal can be connected via Wi-Fi, SIM Card or a local area network with an Ethernet dock to ensure your machines always maintain fast, reliable connectivity. What’s more, the terminal and the POS don’t need to be on the same network to function, which saves time and hassle if networks are whitelisted: the POS can be hardwired with Ethernet and the terminal can be on Ethernet with Wi-Fi or SIM backup for example.

Grow your tips.

If enabled, your customers will be prompted to leave a tip before paying for their meal on Zeller Terminal. Whether they choose to add a custom value or a percentage, the updated value will be pushed back to the Oracle Simphony POS, ensuring your reporting is always accurate. Zeller’s tipping functionality can be toggled on or off at any time, from the dashboard or the Terminal.

Tipping on Zeller Terminal

Combine EFTPOS receipts and tax invoices into one docket.

Give your customers a faster, more seamless experience with a combined tax invoice and EFTPOS receipt. When the card payment is processed on Zeller Terminal, the transaction details are automatically pushed to your Oracle Simphony POS workstation which prints one combined docket, streamlining the checkout process. The unique transaction ID will also be recorded in both Zeller Dashboard, and your Oracle Simphony POS reports, to ensure easy reconciliation for finance and operations teams.

Give your customers more flexibility with split payments.

We know convenience is important to your customers, which is why the Zeller x Oracle Simphony integration lets you split bills, without compromising the efficiency of the checkout process. Split payments simply need to be triggered from the POS system after which they are automatically pushed to Zeller Terminal where customers can pay their share.

Pay zero transaction fees with surcharging.

With Zeller Terminal, transaction fees can be passed onto the customer either fully or partially, through surcharging. The sales total will be recalculated and pushed back to the Oracle Simphony POS, to ensure your reports are consistent. Surcharging can also be toggled on or off at any time, from Zeller Dashboard or the Terminal. Additionally, with no monthly rental fees, Zeller Terminal is a more affordable and scalable EFTPOS solution for large chain restaurants.

Enjoy local support.

Zeller is an Australian-based company, and our merchants benefit from support from our customer success team every weekday, from 9am to 1am AET. Whether you prefer to call, email or SMS, our team is always on hand to help.


Optimise your restaurant payments with Zeller and Oracle Simphony

If you’re looking to deliver an exceptional experience to your diners, efficiency is key. Whether you’re running a quick-service chain or a full-service restaurant, Oracle Simphony POS and Zeller’s combined solution is built with features to ensure you can optimise the ordering and payment experience for both staff and customers.

Ready to get started with Zeller and Oracle Simphony POS?

Contact Zeller Sales

What is Integrated EFTPOS?

If you’re shopping around for a payments provider or a point-of-sale system, you may have come across the term ‘integrated EFTPOS’. In this article, we explain what this technology is and how your business can benefit from integrating with Zeller Terminal. Integrated EFTPOS is a direct connection between your point-of-sale (POS) system and your EFTPOS machine. When these two systems are integrated, sales totals that are rung up on the POS are pushed automatically to the  EFTPOS terminal , eliminating the need for staff members to key in the sales value manually on the machine before payment. With the tap of a button on your register, payment details are automatically transferred to your EFTPOS terminal, ready for your customer to tap, dip, or swipe. To explore the best POS systems available in Australia and find one that suits your needs, check out our comprehensive blog article on the topic. Six ways Zeller Integrated EFTPOS will benefit your business. 1. It reduces human error. An unintegrated EFTPOS machine requires a staff member to manually enter the sales total into the terminal before the payment can be processed. Unavoidably, this process will lead to human error. If a customer is accidentally overcharged, not only do you risk losing their business in future, but it takes time away from your staff to process refunds for incorrect payments. Similarly, if a customer is accidentally undercharged, it is unlikely that you will be able to recoup the lost revenue, and it can lead to frustration and confusion when it comes to end-of-day reconciliation. Integrated EFTPOS eliminates these risks, by removing the need for manual entry into the EFTPOS machine. 2. It makes transactions faster. Integrated payments allow you to serve more customers, faster than ever, by removing unnecessary steps in the payment process. Whether you use a touch screen or a barcode scanner, integrated EFTPOS allows data to be pulled directly from your system, reducing waiting times at the checkout. You’ll also save time at the end of the day. Thanks to two-way communication between your devices, end-of-day reconciliation becomes a breeze, with payment transactions relayed back to your POS automatically. 3. It’s free and fast to set up. Although some merchant services providers may charge upwards of $10 per terminal to integrate with your POS system , Zeller’s integrated EFTPOS solution is free. Similarly, the process of getting set up is simple and self-service. Traditionally, integrating EFTPOS and POS systems has required a third party engineer or integration specialist to arrange a time to visit your business premises in person, with Zeller, you can connect your systems remotely, and in most cases, in less than 15 minutes. 4. You won’t lose sales if your POS system fails. In the event of a POS system outage (or other disruption to your POS system), every other integrated EFTPOS solution will lock you out of your EFTPOS terminal – forcing you to contact their customer service centres in order to get back up and running. We understand it’s critically important that, no matter what, you are still able to process sales at your business. If your POS system suffers a disruption for any reason, you can continue to use Zeller Terminal. Simply toggle on ‘Card mode’, and you will be able to continue processing transactions via Zeller Terminal without any downtime. 5. You have over 600 POS platforms to choose from. Whether you’re using a  cloud-based or on-premise POS  solution, with Zeller, you can be confident that – no matter which POS you choose, or industry you operate within – you’ll get the benefit of integrated payments. Zeller is proud to partner with over 600 POS providers, including leading solutions such as  Abacus , Impos ,  Zii ,  H&L ,  Oracle ,  Whoods ,  Redat ,  Task ,  Hike , plus a long list of others to service a wide range of industries and business sizes. To view the full list of POS providers that Zeller integrates with, visit the  Zeller Partner Hub . Not sure what POS system to choose? Use our Best POS Systems Guide for 2024 to help you find the right provider for your business. 6. You can turn tables faster with Pay at Table. Hospitality businesses using  H&L POS  enjoy the added benefit of Zeller’s innovative  Pay at Table  solution. This integrated technology allows Zeller Terminal to function as an extension of your H&L POS, allowing staff members to view open tables, see total outstanding bills, take payments and close tables — all on one device. Rather than the customer paying at the counter or finalising the bill in the traditional, time-consuming manner, waitstaff can deliver the bill and the mobile payment device, all at the same time. Read our blog article to learn how  Pay at Table  works.

Introducing the Next Generation of Payments and POS: Zeller Terminal 2

Innovated and engineered in Melbourne, Zeller Terminal 2 features a never-before-seen design, and a built-in point-of-sale. Discover what’s under the hood of this fully integrated, all-in-one payments and POS solution. Whether you’re starting a new business or scaling up, one of the best things you can invest in to support your growth is the right technology to manage payments and inventory. However, we know that POS software and managing multiple providers can be costly to growing businesses. It’s why we're introducing Zeller Terminal 2 : a next-generation payment terminal that comes with a free, built-in point-of-sale (POS) app, Zeller POS Lite . Building on the reliability, ease-of-use, and affordability of its predecessor, Zeller Terminal 2 offers businesses even more powerful functionality when it comes to tracking and recording sales, and elevating the customer experience, all at an extremely affordable price. Here’s what you can expect from this latest release: Sleek hardware design. The first noticeable feature about Zeller Terminal 2 is its new sleek profile. Its sleek, ergonomic design is the first of its kind, and lends itself both to being hand-held or placed on the countertop. It comes in three stylish colours: white, black, and graphite grey, allowing you to customise the payment experience to your business’s aesthetic. Paperless receipts. A recent study* revealed that Australia produces 10.6 billion paper receipts annually, but because of their chemical coating, none of them can be recycled. With consumers and businesses becoming increasingly aware of their environmental footprint, many are choosing digital receipts as a convenient and sustainable alternative. Zeller Terminal 2 embraces this step forward, doing away with a receipt printer all together. Instead, customers can choose to have their receipts sent via email or SMS, or they can quickly scan a QR code which appears on-screen after the payment has been processed, and allows them to download their receipt directly to their smartphone. Built-in point-of-sale system. The most notable feature of Zeller Terminal 2, is its built-in cloud point-of-sale software: Zeller POS Lite. Designed for micro, small, and mobile businesses, this free, easy-to-use POS solution records sales and delivers a fast and secure customer checkout experience – without the need for cumbersome or complex POS hardware and software. With Zeller POS Lite, you can: Add an item library:  Add and edit new items via Zeller Dashboard or directly on Zeller Terminal 2, or upload an existing library from your previous POS with a bulk item import. You can also use the same library for  Zeller Invoices . Manage your items:  Update item details including images, descriptions, prices, categories, and generate automatic SKUs. Any product changes are made in real-time and synced across all platforms. Create variants and modifiers: Customise your product offering with modifiers (options that can be added or changed – such as alternative milk, toppings, or special requests) and variants (size, style, colour, etc.). Customise your grid:  Quickly access top sellers or frequently used items, discounts, or categories on your home screen to keep the queue moving and customers happy. Set up multiple sites:  If you expand your business, simply purchase another Zeller Terminal 2 for your new location and log in. All your items will be available and any site-specific attributes, modifiers, or discounts can be added as needed. Generate itemised receipts:  Offer customers an itemised receipt via email, SMS, or QR code. View detailed sales reports:  Understand what you are selling and when with detailed reports highlighting sales patterns, popular items, and revenue streams. Note, this feature will be available in the coming weeks. Manage discounts:  Create and manage discounts via Zeller Dashboard, Terminal 2 and add descriptions to different discounts for greater clarity. Get set up instantly, for free: Zeller POS Lite comes automatically installed on Zeller Terminal 2, with no monthly software fees or additional charges. All you need to do is follow the steps to set up your item library, and start selling. Light or dark mode and customisable screensavers. Zeller Terminal 2 is designed to suit the aesthetic of your business. Not only does the hardware come in three colours, but the interface can also be customised to match your style. Choose from light or dark mode, and set a custom screensaver to give your device a branded look. Plus, all the features you know and love. While boasting all-new functionality and a fresh design, Zeller Terminal 2 does not compromise on any of the features that our customers have grown to love. Zeller Terminal 2 continues to accept payments from all cards and devices, integrates seamlessly with over 600 third-party POS providers, and offers reliable Wi-Fi, 4G SIM card, and Ethernet connectivity. Plus, automated surcharging, tipping, and split payments can all be switched on or off depending on the needs of your business. Who is Zeller Terminal 2 designed for? Zeller Terminal 2 is an EFTPOS solution that is designed to adapt to any Australian business – no matter the size or industry. For smaller or mobile businesses – cafés, ice cream shops, bakeries, food trucks, market vendors, florists, or retail stores and event venues with a limited inventory – Zeller Terminal 2 with Zeller POS Lite can serve as an end-to-end point-of-sale and payments solution. Combining payments, sales processing, and financial management into one ecosystem, these businesses can get paid faster, reduce operational costs, and keep a closer eye on their inventory and cash flow. While for larger multi-location businesses and enterprises, the ability to integrate Zeller Terminal 2 with over 600 third-party POS providers means you can get the best of Zeller’s EFTPOS technology with your preferred checkout experience. Franchises or businesses that require a fleet of devices, will benefit from Zeller’s unbeatable affordability, advanced multi-venue reporting, and the ability to manage their entire EFTPOS fleet in one place. Premium payments at an affordable price. Whether you run a small mobile coffee cart or a multi-venue enterprise, Zeller Terminal 2 is designed to adapt to your needs – both in functionality and style. Integrated into Zeller’s existing ecosystem, it provides businesses with a comprehensive overview of their finances, eliminating the need for multiple providers, streamlining the sales process, and ultimately getting them paid faster. Retailing at just $199, with a low, flat transaction fee of 1.4% and no monthly rental fees, Zeller Terminal 2 is Australia’s most affordable all-in-one POS and payments solution. Taking less and giving you more, Zeller Terminal 2 is the ultimate ally for accelerating your business growth. *‘Life Journey of an Average Receipt’ report, commissioned by Slyp, undertaken by the University of Technology Sydney (UTS).

Essential Software Tools for Your Small Business

Discover tools to save time, simplify admin and grow profits. Running a small business can be time-consuming. Between managing employees, bringing in new customers, and keeping the books balanced, there's not always a lot of time for innovation and growth. Thankfully, technology has advanced to the point where there are plenty of great software tools to help small businesses do just that. But with so many options available, which ones should you choose? In this article, we'll break down six of the most helpful tools for growing your business, and offer advice on how to pick the right one for you. 1. A simple, powerful accounting platform If you're not an accountant, bookkeeping can seem like a complex task. Luckily, there are many accounting platforms available to make the process easier and more streamlined. Accounting software is a convenient way for small business owners to simplify the bookkeeping process. Gone are the days of maintaining a paper ledger — accounting platforms provide tools to manage income, expenses, tax information and more, allowing business owners to keep track of their financial data in real time throughout the year. With over three million subscribers worldwide, Xero is a popular choice for entrepreneurs. Developed with small business needs in mind, Xero allows you to keep track of your finances via its intuitive, easy-to-read dashboard. At a glance, Xero users can get a holistic view of their financial position, including outstanding invoices and bank balances. However, don’t confuse simplicity with reduced functionality. This is a powerful solution that can deliver advanced reporting when you need it. And, with multiple subscription price points, there is an affordable option for all businesses. Not convinced just yet? For more help choosing the best accounting platform for your needs, read How to choose the right accounting software for your business. 2. Robust point-of-sale software A point-of-sale (POS) system is a must-have if your business needs to manage ordering or inventory. For retailers and hospitality merchants in particular, POS software can be a lifesaver — serving as a central hub to help business run more smoothly. Retailers can use a POS system to ensure appropriate stock levels are maintained, and that in-demand items are always available for purchase. This serves to ensure customers come back, time and again, to your business. Vend takes the pain out running your retail business by providing an integrated point-of-sale experience. With their portable software, you can accept payments, stay on top of inventory, and keep detailed records of your customers’ buying habits. You can also integrate the software with your accounting platform, to make it even easier to keep your business growing. In hospitality, POS software can help your business run more smoothly by streamlining the process for bookings and delivery orders, as well as tracking stock levels, and ensuring that your customer enjoys the ultimate dining experience. There are dozens of options on the market. The right option for your business depends on a number of considerations, including whether you offer delivery, accept bookings, and allow for meal customisations. Read more about how to find the best POS System for your restaurant on the blog. 3. Affordable email marketing software One of the most powerful ways to build customer loyalty is via email marketing. While social media and other channels might boost your brand visibility, a direct email will help ensure your past customers know about new product offerings, sales, and other changes in your business. Email marketing software can be used in a multitude of ways. You can use it to send regular newsletters, and track performance metrics such as open and clickthrough rates. Or, you could simply use it to let your customers know about a change to opening hours. Once your confidence with your chosen system builds, you might even consider using an automated email sequence to direct your customers through a pre-planned journey to drive sales for your business. For an email marketing platform with a good track-record, you can’t go past Mailchimp . Founded in 2001, Mailchimp has established itself as an affordable and easy to use email marketing platform for businesses of all sizes. Boasting an intuitive interface and expertly designed templates, sending out customer emails is easy for professionals and amateur marketers alike. If budget is a consideration, Mailchimp offers an entry-level plan — allowing businesses with fewer than 2,000 subscribers to use the platform free of charge. 4. A mobile EFTPOS terminal With cash use in steady decline , it’s never been more important for businesses to be able to accept cashless transactions. For that, you need a portable EFTPOS machine . All EFTPOS machines accept cards — it’s what they were originally built to do. However, the shift to more modern digital forms of payment will continue, and new payment methods will continue to emerge. In determining which EFTPOS machine is best for your business, consider not only whether it enables you to accept today’s most popular payment methods — but also whether it will continue to enable you to accept your customers’ payments into the future, as new methods such as ZipPay grow in popularity. Zeller Terminal is a powerful portable EFTPOS machine designed to make it easy to keep your payments in order and improve your cash flow. Featuring an elegant design, Zeller Terminal allows you to accept all payments, including smartphones and other mobile devices, contactless debit and credit cards, as well as traditional chip-enabled cards. Other benefits include being able to accept payments on the go, customising receipts, and a low fixed rate for all transactions. Coupled with a free Zeller Transaction Account , Zeller Terminal can fast-track payments, while ensuring that your funds (and those of your customer) are safe and secure. Learn more about how the Zeller Terminal can help you do business better by reading Zeller Terminal: your EFTPOS payments solution . 5. Task management software For every big task you need to tackle, there’s probably a hundred smaller tasks to manage. It’s these small, administrative tasks that keep the day-to-day operations running smoothly. Yet keeping on top of every detail can sometimes be overwhelming. If that’s the case, a project management tool might just be the lifesaver you’re looking for. What makes a good project management tool? Different people use different systems to stay organised, so choosing the right one might be a case of trial and error. That said, knowing your priorities is a good way to narrow the field. If you’re not sure where to start, Asana is a robust software solution that is easy to use. Even the free version comes with templates for everything from team meetings to event planning and content development, making Asana an ideal solution to break down tasks into smaller, achievable chunks. Plus, Asana’s collaboration features allow you to set up teams for separate projects, and communicate progress without the need for endless, repetitive emails to your staff. 6. A collaboration platform Maintaining open and transparent communication with your team is the secret to a high-functioning, positive workplace culture. While face-to-face communications is ideal, COVID-19 has taught us that workplace communications can take many forms. Tools that make group communications simple to deploy, and easy to read, are vital for your workplace. Consider how hard it has been to communicate constantly changing public health advice, or managing staffing, during the pandemic. Having the right collaboration tools can make all the difference. Slack is a team communication platform that acts as a modern alternative to email and other business tools. It makes it easy to keep track of conversations, files, and information shared across all devices, and integrates with existing tools such as MailChimp and Google Drive to allow information to be share efficiently across all platforms. If you find it challenging to keep track of email threads, you might find that Slack has the advantage over email, making it easier to keep track of discussions without worrying about where you filed an importance correspondence. In short, technology can make your life easier — whether you are running a small or large-scale enterprise. When you decide you need help with accounting, processing payments, or staying in touch with your customers, there are numerous options on the market. The important thing is to know your business needs and choose tools that are compatible with your goals, as these will streamline tasks and free up your time so that you can enjoy the fruits of your labour.

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