• Business Growth & Optimisation

Casual Conversion: How the New Employment Rules Affect Your Business

5 min. read22.10.2021
By Team Zeller

New arrangements for casual employees could impact you.

There have been some significant changes to casual employment rules in recent months; specifically, the way casual employment is defined and the obligations of business owners who hire these employees has shifted.

Here’s what you need to know to keep your business compliant.

The legal framework

Earlier this year, the Morrison government’s heavily amended Omnibus Bill passed the Senate, bringing with it a ream of new measures surrounding casual employment. Most notably, it includes a law that requires employers to offer long-term casuals permanent part-time or full-time work after working at the business for one year — or else demonstrate why it’s not appropriate. These new rules came into effect on 27 September 2021.

The purpose of this bill is to help casual employees become ongoing employees, giving them greater certainty and income security. Whether or not this legislation affects your business depends on whether or not your enterprise falls within the definition of ‘small business’. Regardless, there are important changes even small business owners need to be aware of.

What are the casual employee rules?

As stated by Fair Work, the changes to the casual employment laws mean that employers (except small business employers) need to make a written offer to convert their casual employee to permanent employment within 21 days after the employee’s 12-month anniversary, if the employee:

  • has been employed by the employer for 12 months;

  • has worked a regular pattern of hours on an ongoing basis for at least the last 6 months; and

  • could continue working these hours as a full-time or part-time employee without significant changes.

It’s then up to the employee to respond within 21 days. If they don’t, employers can assume they have declined the offer. From 28 September 2021, eligible casual employees can make a request to convert to permanent employment once every six months (or earlier if they become eligible).

You may have noticed, however, that this amendment doesn’t apply to all businesses — small business employers don’t have to convert their casual employees to permanent employment. Here’s where it’s important you understand the definition of your enterprise, as it could affect the employment structure and costs associated with your business.

How is ‘small business’ defined?

Put simply, it’s doesn’t matter what scale you consider your business to be — it’s the Fair Work Ombudsman’s definition that matters. This is how the Ombudsman defines a small business in the context of the new casual conversion rules:

Businesses with fewer than 15 employees do not have to offer casual conversion (i.e. the new casual employee rules do not apply to small businesses). However, from 28 September, eligible casual workers within these businesses can request to convert to permanent employment at any time on or after their 12-month anniversary with the business.

If your business falls within this definition, it means that you aren’t required to convert casuals to permanent employees. Eligible casuals can, however, request to be converted at any time on or after their 12-month anniversary. This is where things start to get tricky.

Handling your casual employee’s request for permanency

Once you’ve determined that your business is in fact a small business, there are some new rules to familiarise yourself with. When a casual employee requests to be converted to permanent employment (something they can do every 6 months, if eligible), you are required to respond in writing within 21 days.

First things first, it’s important to assess their eligibility. If the answer to the following three questions is yes, then you can only refuse the request if you’ve consulted with your employee and communicated why you can’t reasonably accept their request (for example, because the position won’t exist in 12 months, their hours will significantly reduce, or their schedule will change considerably).

Here are the three questions you must consider in dealing with your casual employee’s request.

  1. Have they worked for your business for 12+ months?

  2. Do they work regular hours (i.e. do they have an ongoing pattern of hours worked)?

  3. Can they continue to work those same regular hours without significant adjustment?

If you decide to refuse their request, you must explain why you have declined to convert their employment — specifically noting any requirement they fail to meet.

For information about what constitutes reasonable grounds to deny a request, visit the relevant Fair Work website.

What these changes mean for your business

As an employer, it’s important that you understand the differences between each employment classification. The type of employees you choose to hire will impact your business’s financial and legal obligations.

There are two types of employees: casual employees and permanent employees (whether full-time or part-time).

Casual employees

True to their name, casual employees have a looser commitment and obligation to the business they work for.

They don’t receive any leave entitlements or public holiday payments, as their remuneration is usually based on an hourly rate of pay — with casual loading. In return, casual employees are not obliged to commit to all work proposed by their employer. They also work irregular hours and can end their employment without any notice (unless notice is required by a registered agreement, award, or employment contract).

Permanent employees

Permanent employees, on the other hand, have an obligation to fulfill certain duties and work fixed hours. Their pay is based on an annual salary, outlined by their award or employment agreement. On top of paid leave and public holiday payments, permanent employees are also entitled to written notice or payment in the instance that their employment is terminated.

One thing that doesn’t change between employment classifications is superannuation. Both casual and permanent employees are entitled to receive 9.5% of the value of their ordinary time earnings as superannuation.

As you can see, there are a number of key differences between the types of employment — so it’s crucial that you assess how the conversion to permanent work will affect the running of your business. Will you have enough hands on deck during public holidays and personal leave periods? Can you save money by reducing casual loading? Will you have enough work over the next 12 months for a permanent employee? These are all questions you’ll have to ask yourself when your casual employees reach their 12-month work anniversary.

Now that you understand what this new law means for your business, sign up to our Business Blog to receive the fortnightly Zeller Blog Newsletter — which is packed with useful insights to help your business grow.

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To fully prepare your business for the impact of these changes schedule time to speak with your legal or financial advisor. Please note this article is for educational purposes only. Zeller does not accept responsibility for the accuracy of the information presented in this article.

How to structure a new business

Choosing the right legal structure is a crucial part of running a business. The business structure you choose will affect your legal obligations, tax, asset protection, and reporting obligations. Regardless of whether you’re just starting out, or your business is growing, it’s important to understand the options. While this article can’t advise which structure is best for your unique circumstances, it does explain the most common types of Australian business structures and key features of each. A sole trader is an individual trading on their own. In a partnership, income, losses, and control are shared among partners. A company is a legal entity, separate from its owner(s). A trust is an entity that holds property for the benefit of others. An association is an entity usually established for recreational, cultural or charitable purposes. Keep reading to learn more about the types of legal structures new business owners usually consider – as well as how your obligations may differ, depending on the structure you choose. Types of business structures Sole trader Entrepreneurs who want to run their business all on their own are likely looking at a sole trader, or sole proprietorship, legal structure. A sole proprietorship is easy and inexpensive to set up. It’s also arguably the simplest type of business structure, because no one else is involved. Below are some of the key features of a sole proprietorship (or sole trader) business structure. Sole traders use their personal tax file number when lodging their income tax return. Income reporting is simple — there is no separate business tax return, all income is reported in the sole trader’s individual tax return. Throughout the year, sole traders typically put money aside for tax time using Pay As You Go. Sole traders will need to register for Goods and Services Tax (GST) if their annual GST turnover reaches $75,000 or more. A sole trader can employ staff. A sole proprietorship is an ideal business structure for business owners who want to be able to make all the decisions. However, it goes both ways. Sole traders also take on all accountability in the event of hardship or lawsuits. If the business goes into debt, a sole trader’s assets could be under threat. It’s also difficult to raise capital, if you’re planning on growing your business, and sole traders can't claim a deduction for drawing money from their business. Many new business owners start out with this structure, as it is relatively simple to change legal structures if you’re starting from a sole proprietorship. The same cannot be said for switching from another legal structure. Partnership A partnership is a legal structure under which two or more people operate a business, distributing income or losses between themselves. Instead of a single person making all the business decisions and taking on sole responsibility, control over the business is shared among at least two — and sometimes up to 20 — people. Naturally, that means the risk is typically shared also. A partnership may be an ideal option for business owners who are willing to relinquish some control in exchange for more widespread accountability. Similar to the risk a sole trader faces, if the business goes into debt each partner’s assets may be under threat. Below are some of the key features of a partnership business structure. A partnership doesn't pay income tax on the profit earned. Instead, each partner is required to report their share of income in their own individual tax return — and pay tax on their share. An ABN is required for all business dealings. A partnership is required to have its own Tax File Number, and all income and deductions must be reported in an annual partnership return — which is lodged with the ATO. As above, if the business’s annual GST turnover is $75,000 or more, it must be registered for GST. A partnership is not required to have a written partnership agreement in place, however it’s a good idea to prepare one for obvious reasons. A partnership agreement outlines how income and losses are each distributed amongst partners, and helps ensure all partners are on the same page from the outset. Company In a sole proprietorship or partnership, the business owners are part of the business. A company, on the other hand, is its own legal entity. This separation means that operating a company comes with less personal risk. A company exists as its own legal entity. Below are some of the key features of a company business structure. Companies must have a TFN. Companies pay tax at the company tax rate. As above, if the business’s annual GST turnover is $75,000 or more, it must be registered for GST. A company must pay Super Guarantee Contributions (SGC) for any eligible workers. This includes the director(s) of the company. A company is more expensive to register than a sole proprietorship or partnership, and the reporting requirements are also more complex. Whatever money the business makes belongs to the company, instead of going to the business owners. This reduces the liability of shareholders when it comes to debt and lawsuits, but it also increases the amount of startup paperwork and red tape. One consideration to keep in mind is that a business set up under a company structure is easier to sell or pass to someone else, as it’s set up as its own legal entity. Trust A trust, like a company, is a legal entity. The difference is that it is established to benefit people outside of the organisation as opposed to bringing in a profit for shareholders. Below are some of the key features of a trust. A trust must have its own TFN and ABN. As above, if the business’s annual GST turnover is $75,000 or more, the trust must be registered for GST. Whether or not a trust is required to pay tax depends on the wording of its deed, and whether income earned is distributed to the trust’s beneficiaries. The profits of a trust are divided among beneficiaries, who then pay tax on the money they make. Incorporated Association An association can be incorporated, or unincorporated. When an association is incorporated, it becomes a legal entity in and of itself — protecting its members from legal liabilities. Incorporation is a simple and inexpensive process, making it an ideal way to establish a legal entity through which small, community-based groups can provide a service. An incorporated association is intended to do good for a community — typically by providing a recreational, cultural or charitable service to people  — rather than make a profit for shareholders. All profits are put back into the association’s activities, rather than distributed to those involved in the business. Below are the key features of an incorporated association. An incorporated association will usually have members, a committee, a public officer, and a registered office. The association can accept gifts, bequests and grants, as well as buy land, take out loans and sign contracts. An incorporated association can sue, and be sued. Members and officers will generally be protected against personal responsibility for any debts or liabilities incurred by the association, although they could remain personally liable for outstanding fees. An approved constitution must be in place, outlining qualifications for membership, quorums for meetings, provisions for elections, and more. Any profits made by an incorporated association are not subject to tax. There are a number of qualifications that must be met before an association can become incorporated. However, the governing legislation differs in each state or territory. Further information regarding this type of business structure can be accessed via the relevant state bodies . Choosing the right structure for your business Choosing a legal structure requires business owners to consider how much power they want over the decision-making process, as well as how much accountability and responsibility they are willing to take on. When structuring a new business, or restructuring an existing business, it’s critical to understand the extent of your personal liability — as well as tax implications. Make sure to schedule a time to meet with your financial and legal advisors to discuss which legal structure best suits your particular circumstances. Here are some additional resources to help you choose your business structure. Business Registration Service | Help me decide The Australian Taxation Office | Choosing your business structure The Australian Taxation Office | Overview of legal structures Business Victoria | Business structures Small Business Development Corporation (WA) | Choosing your business structure Business Queensland | Business structures Fair Trading (NSW) | Business structures Business Tasmania | Choosing a business structure SA Business Information Hub | Business structures Northern Territory Government | Business structures Please note this article is for educational purposes only. It does not provide legal, accounting, or tax advice.

Meet Zeller: we’re reimagining banking for Australian businesses

Accepting payments, managing your finances, and paying recipients should be simple. Unfortunately, this isn’t always the case. Our research shows the majority of Australian business owners are dissatisfied with their business banking. The truth is, most merchant services solutions aren’t built to help your business thrive. That’s where Zeller comes in. Today, we’re launching Zeller — giving Australian merchants affordable, accessible, and innovative tools that enable businesses to get paid, access their money, and manage cash flow — without ever having to set foot inside a bank. We’re reimagining business banking through powerful new technology, backed up by local support and personalised service. An innovative SME alternative to business banking “Innovative” isn’t a word usually heard in the context of merchant services. Finding integrated financial solutions to grow and support your business often requires you to weave together multiple products from different providers, which typically means longer processing times, more paperwork, and a more frustrating experience. Large enterprises benefit from financial solutions tailored to their specific needs; traditional banks have shown that they’re more than willing to pour resources into supporting big business. However, this comes at a cost to the everyday Aussies behind our small to medium sized businesses. SME owners are typically forced to fit the traditional banking mold, suffering through archaic onboarding processes only to be hit with high fees, lock-in contracts, and slow processing times when the paperwork is complete. For new business owners, this can present what seems like an insurmountable hurdle to starting and growing a venture. With 67% of businesses stating they would prefer a non-Big 4 bank, it’s clear that Australian business banking is fundamentally broken. A lack of innovation from the incumbents means merchants like you are overlooked and underserved, at a time when they should be thriving. Businesses need new tools, technology, and support to grow. And that’s why we built Zeller. What’s in the box Zeller is all-in-one payments and finance solution for Australian businesses. It helps to accelerate your business cash flow by giving you a next-generation EFTPOS terminal, a free business transaction account, and free business Mastercard, all in one box. 1. Zeller Terminal Our research revealed that 71% of business owners using clunky EFTPOS terminals regularly consider switching providers. High costs and expensive fees, slow deposits that impact cash flow, and a lack of local support are all common reasons for businesses looking to switch. The majority of Australian business owners are dissatisfied with outdated EFTPOS technology currently on the market. Zeller Terminal is an all-in-one card payment and EFTPOS solution. Our next-gen payment terminal allows you to accept every payment from every customer – Zeller Terminal accepts contactless devices, contactless cards, chip cards, magstripe cards, and will soon also accept alternative payment methods such as Alipay and ZipPay. As new payment methods continue to emerge and shape the way Australians pay for products and services, Zeller Terminal will adapt to support Australian businesses to grow. Read more about Zeller Terminal . 2. Zeller Transaction Account We understand that being able to effectively manage and access your cash flow is key to the long-term survival of your business.  That’s why we make sure your funds are available as quickly as possible after taking payment from a customer. Zeller Transaction Account is included free when you sign up for Zeller. Your account is instantly ready to use, giving you real-time visibility over your settlements and spending — no lengthy paperwork required. When you take payment through Zeller Terminal, funds are settled directly into your free Zeller Transaction Account within the day. You also have the option of sweeping your funds into any existing bank account, and they’ll be accessible as soon as your bank allows. Read more about Zeller Transaction Account . 3. Zeller Mastercard By giving you the tools to accept payments, store and settle funds, and spend your money, we're significantly reducing the time it takes for you to get access to your funds. According to the Australian Bureau of Statistics, more than 60% of small businesses close within their first three years — and the most cited cause for business failure is poor cash flow. As a business owner, fast access to your funds to pay your staff, suppliers, or buy product, is imperative. Read more about Zeller Mastercard . By seamlessly combining these services into a fully integrated solution, Zeller significantly reduces the time businesses spend on finding a merchant services provider, completing lengthy applications, getting set up, and connecting disparate payments and financial services solutions — all while speeding up your business’s cash flow. Watch the video to see how Zeller works in more detail. Your business, your way Merchant services should work the way your business needs, allowing you to pick and choose the business banking products you need to sustain and grow a profitable business. With Zeller, you have the option to choose the parts you need – Zeller Terminal, Zeller Transaction Account, and Zeller Mastercard work just as powerfully together as an integrated solution as they do alongside your existing products. Learn more about our EFTPOS machines and how our newly launched products are changing business banking for the better.

Hiring Staff Without the Headache

Be confident that you’re hiring the right person for the job, every time. One of the most exciting parts of operating your own business is that it gives you the opportunity to work independently; you are in control. Once you start hiring employees, that dynamic can shift. Getting the right staff for your business is critical. These are the people who will be representing your brand every day, in their dealings with customers. You’ll need to be able to learn to trust them to get the job done the way you expect, so that you can work on other parts of the business (and take a breather, when you need it). According to the latest Business Conditions and Sentiments report from the Australian Bureau of Statistics, an increasing number of businesses are struggling to find employees. Follow these steps for hiring staff for your small business to ensure they are the right fit. Five steps to hiring employees for your small business 1. Write a clear job description The job description is the first step to finding the right staff for your vacant role. It should outline the desired criteria required for the position, as well as how to apply. Your job description should include: job title day-to-day duties and expectations of the job level of authority necessary qualifications, skills, licences or education requirements application deadline It is also important to specify the type of person you want to hire and the role’s salary or pay range. This ensures that only interested and eligible candidates will apply. You should be clear on what the role really offers and requires, and not overpromise in the description. Sometimes a holiday job is just a holiday job necessary to get you through a busy period — be upfront about that. 2. Advertise the position on job sites Now it is time to make your vacancy visible. Think about the kind of employee you are trying to attract, and how they might search for jobs. To help potential employees find you, use sites like LinkedIn or your social media channels. Alternatively, you can pay a small fee to post your ad on hiring websites like Seek and Indeed to reach maximum people. There are also industry-specific job boards you can utilise, such as ones for hospitality roles. You could encourage fellow employees to share the posting, or even put up signs within your own business’s shop window. 3. Review job applications Often, the most consuming part of hiring employees for your business isn’t the interviewing itself — it’s deciding who to interview. Reviewing job applications is a time-consuming step, because you’re judging from a piece of paper (or digital document) whether the person can do the job. A logical first step is striking out all those who have never worked in your industry — unless, of course, you’re looking to train someone from scratch. It’s easiest to keep a record of each candidate’s strengths and weaknesses as you read through job applications, then create a shortlist of those that have the required experience. Keep these to review when it comes to selecting the candidates that you choose to interview. 4. Interview your selected candidates When it comes to interviewing potential employees, there are a few criteria you should be looking for and questions to ask. Background and training Does this person have the knowledge and skills required to do the job? Ask them to explain how their current knowledge and previous work experience could help them in this new role. Personality Fit is an important consideration, especially in a small business. Ask yourself, will this person fit our team? Seek examples of how they’ve dealt with conflict, or what kinds of personality traits they think they will bring to the job. Behaviour How will this person deal with the job and the specifics of your workplace dynamic? Workplace-based scenario questions could show how the candidate will respond to the stressors of the job — such as rush hour at a CBD cafe, or Black Friday at a retail store. Ability to improvise Can this person deal with the unexpected or unfamiliar? Ask questions that they might not have prepared for, or for an example of a way they have overcome an unknown situation. Thought processes How does this person solve problems? This is when ethical or metaphorical questions and scenarios can be used to show how they would respond to hypothetical situations, such as when a customer’s card is declined. Many small business owners find they don’t have the time to train staff for the job. You could also consider testing a potential employee’s skills by asking them to undertake specific scenarios, such as making a cup of coffee if the role is for a barista. 5. Prepare for their first day Congratulations — you’ve found the right person for the job. Now it’s time to onboard them and ensure they are ready to start working. Use the training and orientation process to not only teach new employees about their role and the expectations that come with it, but also to outline your business goals and values. Training should be detailed and specific to the job, but not overwhelming and not all at once. Utilise other staff to teach the intricate ways of your business.It is important to bring new employees up to speed as quickly as possible, to help them feel part of your business and to ensure they add value to your business. A proper staff induction usually involves a run-down of the business, staff organisational chart, HR policy, and safety manual. You will also need to set up new staff with the tools they need to do the job. In their role, do they require access to your accounting software? Social media profiles? Stocktake tracking technology? Consider what level of access is required for this person to fulfill their role. All customer-facing staff will need to learn how to use your Zeller Terminal, for example. However, you can still restrict their ability to provide refunds by requiring a PIN. The PIN can be given to employees after they pass probation, if you wish. Hiring the right staff for your small business is a time-consuming but important step in growing your business. Think carefully about the type of person you want in the role and make sure your job ad reflects that. When it comes to interviewing and selecting the right candidate, asking thorough and relevant questions is critical. For more tips on growing your business, sign up to our Business Blog .

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