• Business Growth & Optimisation

How to Write a Successful Beauty Salon Business Plan

7 min. read04.04.2022
By Team Zeller

Discover the critical components to include in your salon business plan.

A business plan is far more than a simple document. Think of it as your pathway to business success. A salon business plan will help you outline and achieve your goals — whether that’s to start a salon from scratch, grow your business to new heights, or even expand into more specialised, complimentary markets. It’s a resource you can rely on every time you need to make a strategic business decision.

Writing a business plan doesn’t have to be difficult. You don’t need an accounting degree or an MBA to create a useful plan for your salon. Instead, this guide will show you how to write one from scratch without the complexity.

Why you need a business plan for your salon

There are lots of good reasons why you should write a business plan for your hair or nail salon.

No matter what type of business you run, it pays to have a solid understanding of your industry, your market, and how your business fits into the competitive landscape. Preparing a business plan forces you to meticulously and objectively assess the strengths and weaknesses of your business, and can help keep you on the right path to making smarter business decisions.

A business plan also provides your business with direction and structure to grow. As an entrepreneur, chances are you won’t be short of new ideas and opportunities. Sometimes the challenge lies in knowing which ones you should pursue. Some ideas are distractions. Others are money making growth opportunities. Having an up-to-date business plan, which includes your overarching business goals, will make it easier to identify which ideas are worth exploring.

Starting a salon business plan

The key is to remember that your business plan is a living document. It will grow and evolve with your business. For that reason, It pays to start broad — documenting the bigger picture behind your business — before diving into the specific strategies which may change over time.

Here are some things to consider.

  1. What is the purpose of your business plan?

    Understanding what you hope to achieve with your business plan will help guide the content within it. Are you looking to create a blueprint for expanding your salon business in another location? Perhaps your aim is to attract investors, or win over a business partner?

    Whatever the objective, understanding the purpose of the document will help guide the contents.

  2. Is your business idea financially feasible?
    It is important to be realistic about the likelihood of business success. This requires research. If you’ve run a business before, then you’ve likely already crunched the numbers. If you’re new to business, it pays to ask for professional advice. The Hair and Beauty Australian Industry Association, a not-for-profit body, can be a great source of operational, industrial and compliance advice for salon owners.

Once you’ve established that your business idea has legs, you’re almost ready to start writing your business plan. Before putting pen to paper, it’s important to do two things

  1. Set some tangible goals for your business
    Whether your goal is to see a certain number of clients every month, or to upsell a certain volume of products, it pays to identify these goals early, and incorporate these into your business plan. This will give you the metrics you need to track progress over time.

  2. Recognise the threats and opportunities for success
    Every business comes with a level of risk but being aware of these can help to minimise their impact on your business, or better still, turn threats into opportunities. Acknowledging potential challenges early means you have a better change of circumnavigating them or reducing their impact on your business as they arise.

Essential components of your business plan

There are plenty of templates that you can use to prepare your business plan. Here are some key elements that you should consider when preparing a business plan for the opening of your salon.

Executive summary

Though the executive summary sits at the beginning of your business plan, it is generally the last thing to be written as it summarises the key components of your business plan.

Remember, your business plan may come in handy for attracting business partners, securing investment or getting business finance approval. Use the executive summary as an opportunity to provide a compelling snapshot of your business — make it engaging and highlight how you plan to make it a success.

Business Overview

This section should provide key information about your business. What kind of salon are you running — and is it full-service, or niche? What makes it different from other salons in the area? Use this section to highlight your point of difference, and how your experience and expertise will contribute to the business’s success.

You should also use this section of the business plan to describe where you plan to run your salon, the size and scale of the premises, and any local amenities (such as parking or access to public transport) that would make your salon appealing to your target audience. This information will come in handy when it comes time to consider marketing your business, as you’ll need to know how much foot traffic your salon will be exposed to.

Finally, in this section you should also introduce your start-up plan and budget. This should identify any start-up capital you require to secure your premises and set up the salon, and how you plan to fund this set up.

Products and Services

Whether you’re opening a full-service day spa, or delivering a specialised niche service like nail art, this section of your business plan should outline the products and services you plan to offer your customers.

Consider things like customer demand for certain items, and whether your competitors provide a similar service. What are the costs associated with delivering these services? Are your prices reasonable, and within customer expectations?

If retail sales are part of your business strategy, consider how you will drive demand and sales to support your business goals. Will there be an incentive-based scheme to encourage staff to sell more products? Will product sales form part of staff KPIs? How will you train staff to sell without impacting the salon experience?

Customer and Marketing Strategy

Your business plan should also outline your marketing strategy, which hinges on your customer.

Outline your customer persona and what makes them seek out your salon products and services. Are they looking for a high-end, luxury experience, or are they after affordable, no-frills solutions? Perhaps they’re after express services that can be fit into a lunch break?

Once you know your target market and what will attract them to your salon, you’re in a strong position to market your business. Your plan should identify the best way to attract customers to the salon.

Here are some strategies that you might consider:

  • a referral program which rewards customers or other businesses who recommend your salon

  • paid advertising in local press

  • street signage

  • promotional discounts for new customers

  • content marketing via social media and other channels

  • set up your Google My Business listing

Make sure to outline a realistic budget for how much you are prepared to spend to attract new clients to your salon.

Operations and Personnel

How many stylists will it take to achieve your business vision? Will they be staff members, or contractors? Apprentices or seniors? Your personnel plan should outline your staffing requirements (including things like salaries) and trigger points for increasing your staffing numbers as your business grows.

Your business plan should also outline what equipment you’ll need to run your salon efficiently and profitably. This could include hairstyling chairs and equipment like scissors, as well as business and financial tools, such as booking software and an EFTPOS machine.

Financial Plan

Preparing a financial plan can be one of the more daunting elements of writing a business plan, but it is also one of the most critical. If your goal is to create a profitable, sustainable long-term business, then having a clear plan for how you will generate income is essential.

As part of your financial plan, you should identify and explain any assumptions about your financials, including any expectations for estimated sales — considering both the cost of goods and expected revenue growth over time. You should also outline your plan for breaking even, managing cash flow and projected profit and loss for the short-to-medium term of your salon.

Getting started with your business plan

When it comes to opening your own beauty salon, it pays to prepare for success with careful and considered planning. Seek advice from experts and peers in the beauty industry on what to include, and how to structure your business to safeguard your profitability and encourage growth over time. Most importantly, don’t worry if the first draft isn’t perfect.

A business plan is a critical first step in consolidating your ideas, and laying out a blueprint for growing your salon. Yet business plans are designed to be living, breathing documents that should evolve over time as your business grows, new consumer trends emerge, and industry shifts occur. Committing a business plan to paper is just the first step.

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Hair & Halo: Cutting Up the Salon Rule Book

Meet the duo determined to beat the salon stereotype and reclaim balance. Bendigo-based hair stylists Paris and Matilda are first-time entrepreneurs with big growth goals. Hairdressing is a tough gig; long hours and weekend work is the norm, as Matilda points out. It’s a stereotype the duo are keen to kick with the opening of their first salon. With years of experience under their belts, Paris and Matilda know what it takes to keep a team of stylists engaged. The business partners have climbed the ranks — from sweeping cutting room floors, to now calling the shots — and know exactly how they’ll grow the business with strategies they’ve learned along the way. We spoke to Paris and Matilda about what sparked their leap of faith, and how they're managing to achieve work/life balance while growing a new business. Why did you decide to open your own salon? Paris The pandemic hit everyone differently. We were both bored at home and unable to work during lockdown, so we thought — why not take the leap? Neither of us had ever owned a business before. Some people thought it was a bit risky doing it while going through a pandemic, but it was something we were both so determined to do. We wanted to have the ability to grow a business for ourselves, that was ours, and to create a better work/life balance. The hairdressing industry certainly isn’t easy and it can be quite tough to find a salon that really cares about allowing their employees to have that balance. It’s been really rewarding being able to do everything exactly how we want to do it, and being in control of our workload. Matilda For as long as I can remember, I've always wanted to push myself and try to give myself the best opportunities to be as successful as I can be — and doing so knowing that I have provided my clients the best possible service. I was starting to lose the love of hairdressing due to working in environments that did not value their staff, and how to keep them happy. So I wanted to create a space that was fun and creative to work in whilst also giving me financial independence and better work/life balance. What makes Hair & Halo different? Matilda One of our main motivations is to break down the stereotype of hairdressing being a hardworking environment with not much reward. The technical expertise required in this creative industry should be acknowledged as it is in other sectors, and we want to create an environment that does this. The pandemic made a lot of people realise they want more balance in their life, and that is something we want at Hair & Halo. We are passionate about our salon being a place where other hairdressers can pursue their talents and careers, whilst enjoying balance in both their work and life. Owning our own salon also means we can provide and deliver the best training, products and work space for our staff — which ultimately leads to the best experience and results for our clients. Having both worked at other salons, we appreciate what works and what makes staff happy. We’ve seen firsthand how this strategy helps produce the best results. How has COVID changed the hair industry? Paris People were forced to stop and slow down, and now they are used to this which means they are more flexible. I've found that a lot of clients would prefer to have their hair appointment throughout the day, or in the evening. A lot of people can work from home now, which means our clients can bring their laptop in and work from the salon — as opposed to having to get their hair appointments done on a Saturday or their day off, outside of working hours. Because of our clients’ flexibility, we have been able to reduce our weekend work. To compensate for this, our trading hours consist of more late night hours throughout the week, which we prefer, and we think our clients do too. Matilda People definitely have more flexibility now, which means we have adapted our service delivery to accommodate these changes. There also seems to be a bit more focus on self care and people taking time out to indulge in things for themselves and we love being part of that experience. Tell us about choosing a payment services provider. Matilda When it came to finding a payment provider we wanted to research it as much as we could, so we knew we were making the right choice for our business. There are so many terminals out there but lots of them have hidden costs to them. We knew we didn't want to rent and that we wanted to purchase one, and that's what we loved about Zeller. We also thought the fees were incredibly reasonable compared to other companies out there. Not only is it super efficient, it also provides us with real time accurate information. It's also super sleek and modern-looking, which is exactly the style of our salon. Where do you see the business in 5 years’ time? Matilda I have great aspirations to expand the business both in Bendigo and in other parts of Victoria. I’m passionate about creating an experience for clients through using the best techniques and latest trends, and continuing to develop my skills through industry training. I understand the hard work required to make the salon the success I know it will be and to this, I see myself having a team of highly skilled and hard working staff who share the same passion and love for hair that I do. Paris We have very high hopes for our business. Our goals are quite big! We want to become one of the leading salons here in Bendigo, and keep growing to the point where we are able to open up another salon in a different location. Although we have only been open for a short amount of time, we are already planning on expanding our team here at Hair & Halo. We would love to have an array of employees including freelancers, apprentices and qualified hairdressers. We believe that the only way we can grow as a business is to have an amazing team behind us who love doing hair as much as we do. In 5 years’ time, we hope to have a successful business here in Bendigo that is one of the leading salons. We do have room in our current space to grow, but not as big as we would like. Our plan would be to find a bigger space that allows us to have a bigger team of amazing hairdressers. We would hope that within this timeline we would be considering, if not already have, a second location where we can grow even further. By sharing your details with us, we may contact you from time to time. We promise we won’t bug you — and you can unsubscribe from communications at any time.

10 Questions to Compare Salon EFTPOS Systems

Here's how to choose the right  EFTPOS system for your salon. Whether you’re a hairdresser, nail technician, or beauty therapist — if you're in the business of beauty, then you know that running a successful salon requires more than just talented staff. It's important to have the right business tools and equipment to keep your productivity high, your overheads low, and your customer service consistently great. At the top of the list should be a system for efficiently collecting customer payments. With the declining use of cash, and growing demand for convenient and secure electronic transaction options, it’s important to select a tool that can process every customer's payment quickly. You’ll also need a system that will grow with you — one that can handle an increasing transaction volume, and surface valuable insights about the financial health of your beauty business as your client base grows. With a wide variety of payment options on the market, where do you start? Here are 10 questions to ask yourself when searching for the right EFTPOS terminal for your salon. What equipment is used in a salon? Every beauty salon needs an EFTPOS terminal to process customer transactions. With the declining use of cash, and growing demand for convenient and secure electronic transaction options, it’s important to select a tool that can process every customer's payment quickly. You’ll also need a system that will grow with you — one that can handle an increasing transaction volume, and surface valuable insights about the financial health of your beauty business as your client base grows. With a wide variety of payment options on the market, where do you start? Here are 10 questions to ask yourself when searching for the right EFTPOS terminal for your salon. Is it portable? Portable EFTPOS terminals allow you to provide your clients with a stellar customer service experience, wherever they are. Whether you’re treating a client to an at-home massage, or preparing a bride on location for her wedding day, a portable EFTPOS machine is the perfect solution for processing payments. Being cordless, you can accept payments anywhere — as long as you have internet access. Zeller Terminal connects via WiFi, hotspot, and SIM Card, ensuring you’re never in the awkward situation of not being able to process a payment. A portable EFTPOS machine can also help improve the in-salon customer experience. Client in a hurry? No problem. A portable machine means you can collect payment from the chair during a blow-dry, so they can be on their way as soon as the job is done. Does it integrate with your other salon software? To be successful in the beauty industry, good communication is vital — and that extends to your salon software. Future-proof your salon operations by ensuring that your software tools talk to each other, and will be able to continue doing so even as your business expands and grows. Choose a payment system that makes it easy to add and utilise time-saving functionality, such as inventory software, booking systems, and accounting. You’ll streamline your business operations, save time on admin, and free yourself up to spend more time growing your business. Can you process payments over the phone? Even though you’re running a face-to-face service, having the ability to take payments over the phone can be good for business — especially during gift-giving holiday periods, when gift vouchers for beauty services are in demand. Having the ability to accept payment over the phone also enables you to take a deposit to confirm appointments, which helps to minimise no-shows. Your payment system should allow you to securely process a payment remotely, so that your clients feel confident doing business with you. Check out our guide on Processing MOTO Payments with Zeller Terminal . Does it look good in your salon? As a stylist, you need a solution that not only works the way you need it to, but looks the part as well. You’ve no doubt spent time and money making your salon look clean and inviting — why ruin it with a clunky EFTPOS terminal? Modern EFTPOS terminals feature elegant designs, which means that your payment hardware can enhance your salon’s aesthetics, rather than detract from it. Zeller Terminal has been designed to complement your front counter, which means you don’t have to sacrifice aesthetics for functionality. How quickly can you access your takings? Collecting payments is one thing, but accessing your money is another entirely. There is a lot of variability in settlement times between payment systems, with some online payment systems taking between three to five working days to transfer money into your account so that it can be spent paying suppliers, staff, and yourself. Zeller customers have access to a free transaction account, into which funds accepted via Zeller Terminal are settled nightly. That means you get access to your funds the very next day, and can spend your takings using Zeller Mastercard. There is also the option to have funds settled to any third party bank account — the choice is yours. Does it offer your customers a choice of payment options? Your payment system should have the capacity to process a variety of payment options. Look for a system that can accept the basics — eftpos and major credit cards, such as Visa and Mastercard — as well as contactless payment methods, such as Apple Pay and Google Pay. Keep in mind that many payment providers will charge an additional fee for accepting AMEX, and other card types. An extra couple of cents may not sound like much in isolation, but when you process thousands of transactions every year, it adds up. Will it help to grow your business? A good payment system should do more than just collect your money. It should also provide you with accurate financial insights, so that you can manage your income and cash flow. Look for a system that provides an online dashboard with real-time analytics, so you can see how your business is tracking, and make informed decisions based on performance. Zeller Dashboard provides insight into the financial health of your business at a glance, allowing you to mark smarter decisions, and grow your salon. Are the transaction fees transparent? Keeping transaction fees to a minimum is important, no matter what type of business you run. Transaction fees can eat into profits, if you choose not to implement a surcharge. However, it can be difficult to compare costs if you don’t know what to look out for. Some providers may require you to purchase your hardware upfront, while others may include a terminal as part of a recurring subscription to use the service. Whichever payments provider you choose, you can expect to pay transaction fees. These fees are usually calculated as a percentage of the transaction value, however some providers will charge additional fees. Look for a provider that is up-front with their costs, so you don’t end up being charged hidden fees or paying a recurring fee you can’t get out of. At Zeller, we keep our fees simple and transparent. Once you’ve purchased your Zeller Terminal outright, we offer one low, flat transaction rate for all in-person payments to keep your fees low and simple.There are no minimum transaction volumes, hidden fees or lock-in contracts. You’ll also receive a free business transaction account, and a Mastercard to spend your takings. Is it secure? Protecting your clients’ payment information is common sense. Fraudulent transactions not only cost time and money, but they can also cause long term damage to your reputation. Do your homework, and make sure that the company you choose not only has a system for monitoring and identifying fraudulent activity, but also a robust process for dealing with transaction disputes. The Zeller Terminal is secure out of the box, and every payment is encrypted from end to end. In addition, your account data is protected behind multiple layers of encryption and authentication, and funds are held securely until you need them. Learn more about how Zeller is committed to protecting your data. Is there support for when you need it? While you hope that nothing goes wrong with your payments system, it helps to know that someone is available to help if you ever need it. Check that your provider offers support to solve any technical issues that may arise. Zeller’s Customer Success team offers phone and email support seven days a week, from 9am to 1am (AEST). There’s also a library of resources to help you find quick solutions to your questions. Before you decide on a payment processing system for your beauty salon, be sure to do your homework. Consider the features of each system and how they will benefit your business. It’s a good idea to talk to other salon owners, and see which systems they’re using and why they like (or don’t like) them. Ask questions and get quotes from different providers so that you can make an informed decision about which system is best for your business. With so many options available, there’s no reason to settle for anything less than the perfect payment processing system for your salon. By sharing your details with us, we may contact you from time to time. We promise we won’t bug you — and you can unsubscribe from communications at any time.

Choosing a Salon POS System: 7 Key Considerations

With hundreds of point-of-sale (POS) providers in Australia, selecting the right one can be an overwhelming task. In this article, we outline the key factors to consider when choosing a POS, and recommend some of the best providers for your industry. If you’re a new or existing business owner, by now, you probably know  what a point-of-sale system is and how it works . The next step is choosing a solution that is appropriate to your business size and industry. To help make the right decision, read our list of considerations below and make note of which ones are the most (and least) important to your business, so that when you’re in conversation with a POS provider, you can be well equipped to ask the right questions. Then, learn which POS providers are the most popular among cafes, quick-service restaurants, dine-in restaurants, retail businesses, and bars and clubs. Important considerations when choosing the best POS system for your business. Hardware POS hardware refers to the physical devices that make up your POS system. This could include any or all of: a computer or display unit, a receipt printer, a barcode scanner, a cash drawer, and an EFTPOS machine. While large businesses may require a full suite of hardware, many smaller businesses can get away with little more than a tablet or smartphone. Portable devices like Zeller Terminal 2 (which has a POS system built-in) are often referred to as mobile POS or ‘ mPOS ’, and they provide excellent functionality, allowing merchants to do everything from managing their inventory to taking payments all from the one machine. Software The functionality of the POS software will arguably be the biggest factor in determining your final choice. If you are a retail business, you may want to prioritise a robust inventory management system – this will allow you to easily track stock levels, anticipate when popular items will run out, and stay on budget. For hospitality businesses, a floor management system may also be required to manage table seating and reservations. Additional functionality includes sales reporting, for managing cash flow; employee management, for automatically logging hours and tracking performance; and customer relationship management (CRM), for collecting customer data and implementing targeted marketing campaigns. While these are the most common and basic features of POS systems, those designed for individual industries will offer even more specialised features. Ease of use Think about who will be using the POS system on a day-to-day basis. Do you have a high turnover rate of employees? If so, consider how easy it will be to train new staff to use the software. A simple, intuitive interface will greatly reduce human error, which, in a fast-paced environment, could be critical. Integration For most businesses, their POS provider cannot just work alone, it will need to be able to integrate into a number of different systems. The accounting software,  payments provider , and/or e-commerce platform you use (or are planning to use) should ideally integrate with your POS system. By enabling information to flow easily between systems, you will greatly increase the efficiency of your operations, saving you and your team time and money. Take note of what platforms a POS provider integrates with before making a decision, as this can become a frustrating roadblock later on if it is neglected. Customer support How quickly and easily you can contact your POS provider is something that can be easily overlooked – but it’s extremely important. If you decide to go with a POS system that offers all the bells and whistles, but doesn’t have anyone to pick up the phone when you need help, this will quickly lead to frustration and potentially lost revenue. Check the provider’s website and LinkedIn: are their offices based in Australia? What are their customer service hours? Do they have a robust support centre with help articles and troubleshooting resources? Will you be assigned an account manager? Additionally, how quickly you need to get up and running is an important consideration. Many traditional POS providers require a technician to come out and set up the hardware and software, whereas newer web-based systems are often self-service and can be entirely set up remotely. Multi-location Do you run a multi-location operation or are you planning on scaling in the future? If so, it’s important to be sure that the POS software is equipped to deal with multi-venue requirements. Being able to push updates to machines at several venues at once, aggregating reporting from all venues, and monitoring stock transfers between locations, are just some of the features you’ll want to ensure your POS provider can support. Cost With varying pieces of equipment, features, minimum requirements, and pricing models, understanding exactly how much you’re going to pay for a POS service is not easy. To avoid bill-shock later on, make sure you understand exactly how each aspect of the service is priced. Are you buying the hardware outright or will you access it on a rental agreement? Is the software licence a one-time purchase or a monthly/annual subscription? Is there a cost associated with ongoing support and maintenance? Will you pay a fee each time a transaction is processed through the POS? Ensure you ask any potential POS provider all these questions before signing a contract. Best POS providers by industry The table below presents some of the best POS providers available to Australian business owners, organised by industry, with some of their noteworthy features listed on the right hand side. For a comprehensive list of features, be sure to contact the POS provider directly and request a demo before signing up. Coffee Shops Restaurants QSR Retail Bars and Clubs Salon Add and manage items via Zeller Dashboard or directly on Zeller Terminal 2. Bulk import an item library from a previous POS. Update item descriptions, images, prices, categories, and generate automatic SKUs. Customise items with modifiers such as add-ons, toppings, or special requests. Create product variants such as size, colour, flavour, or style. Customise grid to quickly access frequently used items, discounts, or categories. Instantly push product updates to entire fleet of terminals across multiple locations. Offer customers an itemised receipt via email, SMS, or QR code. Create and manage discounts and add descriptions for greater clarity. Understand what you are selling and when with detailed reports (coming soon). POS is automatically installed on Zeller Terminal 2, with no monthly or additional fees. Online and QR code ordering Partners with UberEats, DoorDash, Deliveroo, Menulog, Fantuan, Hungry Panda Interactive kitchen display screen to help streamline kitchen operations Smart inventory management and ingredient control to keep food costs down Order status screen to show customers when their order is ready to be collected Pocket manager mobile app Customer-facing display shows customer's order back to them before payment Centralised multi-site management for tiered pricing, products, menu, surcharging Integrates with Zeller Terminal Originally created for the fast-paced Melbourne bar scene Designed to work online or offline in unexpected outages Support teams available 24/7 Supports the creation of floor maps to monitor the status of tables Plugs into online bookings and allows you to add reservation notes Employee hour monitoring Generates stock variance reports and automates orders based on stock thresholds Membership and loyalty system designed for the hospitality industry Integrates with Zeller Terminal Developed by a team with decades of hospitality and retail experience Receive funds overnight with secure payments provided by Zeller Ability to enable or disable features as your business requires Focus on simple design and speed Support teams available 24/7 Counter, table, room, pick up or delivery options Free online store Integrates with Zeller Terminal Centrally manages multiple venues Supports orders from iPad, table, kiosk, QR code, food delivery and online for pick-up Loyalty system manages points, discounts, deposits, gift cards, and friend referrals Kitchen display allows you to fine-tune kitchen and chef workflows Automatically sends orders to the correct preparation stations In-built staff management tool to manage shifts and payroll processing Supports digital or physical gift cards created and redeemed directly within ZiiPOS Integrated bookings let customers book directly to the platform Integrates with Zeller Terminal Online and QR code ordering Partners with UberEats, DoorDash, Deliveroo, Menulog, Fantuan, Hungry Panda Interactive kitchen display screen to help streamline kitchen operations Smart inventory management and ingredient control to keep food costs down Order status screen to show customers when their order is ready to be collected Pocket manager mobile app Customer-facing display shows customer's order back to them before payment Centralised multi-site management for tiered pricing, products, menu, surcharging Integrates with Zeller Terminal Recreates your venue’s table layout with a floor plan Training mode simulates the POS flow without affecting till balances or stock levels Stock batches let staff record delivery of stock, with quantity, weight and temperature Stocktakes can be performed on the POS and sent for review and processing Supports conditional pricing that applies at checkout when conditions are met POS set up can be done either on-site or remotely Client Portal offers free resources and videos for staff training Support teams available 24/7 Integrates with Zeller Terminal Originally created for the fast-paced Melbourne bar scene Designed to work online or offline in unexpected outages Support teams available 24/7 Supports the creation of floor maps to monitor the status of tables Plugs into online bookings and allows you to add reservation notes Employee hour monitoring Generates stock variance reports and automates orders based on stock thresholds Membership and loyalty system designed for the hospitality industry Integrates with Zeller Terminal Online and QR code ordering Partners with UberEats, DoorDash, Deliveroo, Menulog, Fantuan, Hungry Panda Interactive kitchen display screen to help streamline kitchen operations Smart inventory management and ingredient control to keep food costs down Order status screen to show customers when their order is ready to be collected Pocket manager mobile app Customer-facing display shows customer's order back to them before payment Centralised multi-site management for tiered pricing, products, menu, surcharging Integrates with Zeller Terminal Hard-wearing kiosks, tablets, terminals, and displays that withstand heavy use Alerts customers when orders are ready for curbside pickup or on way for delivery Helps customers reorder favourite items and tracks purchases to deliver rewards Direct connection to Uber Eats, Deliveroo, Postmates, DoorDash, and others Realtime updates to menu items, ingredients, and prices across multiple locations GPS-enabled web app to automate contactless pickup Self-service kiosk hardware and integration with 3rd-party kiosks Tracks menu profit, down to the ingredient and digital channel Oracle Cloud Marketplace offers a robust ecosystem of integration partners Integrates with Zeller Terminal Loyalty apps and cards, mobile apps, gift cards and in-store messaging Multiple ordering options: web, mobile app, table, kiosks, drive thru, QR code Fixed-Cost delivery, and direct integration with Uber Eats, Doordash, and Menulog Tailored, branded apps offering customers coupons, discounts and online ordering Digital media boards to display messages to your customers in-store Paperless kitchen display and management system to pass orders between stations Drive thru integration Integrates with Netsuite, MYOB and Xero Integrates with Zeller Terminal Customisable interface lets you create branded touchpoints Supports bill splitting with multiple payment options per split Customisable workflow allows you to streamline counter order entry Supports menu modifications to any product or menu flow Supports management and customisation of keypads, and products, including images Integrates with Zeller Terminal Centrally manages multiple venues Supports orders from iPad, table, kiosk, QR code, food delivery and online for pick-up Loyalty system manages points, discounts, deposits, gift cards, and friend referrals Kitchen display allows you to fine-tune kitchen and chef workflows Automatically sends orders to the correct preparation stations In-built staff management tool to manage shifts and payroll processing Supports digital or physical gift cards created and redeemed directly within ZiiPOS Integrated bookings let customers book directly to the platform Integrates with Zeller Terminal Add and manage items via Zeller Dashboard or directly on Zeller Terminal 2. Bulk import an item library from a previous POS. Update item descriptions, images, prices, categories, and generate automatic SKUs. Customise items with modifiers such as add-ons, toppings, or special requests. Create product variants such as size, colour, flavour, or style. Customise grid to quickly access frequently used items, discounts, or categories. Instantly push product updates to entire fleet of terminals across multiple locations. Offer customers an itemised receipt via email, SMS, or QR code. Create and manage discounts and add descriptions for greater clarity. Understand what you are selling and when with detailed reports (coming soon). POS is automatically installed on Zeller Terminal 2, with no monthly or additional fees. Keeps all sales channels in one POS software (in-store, events, pop-up stores, online) Designed to work online or offline in unexpected outages Web-based point of sale compatible with iPad, PC and Mac Supports attaching notes to orders to keep track of requests and special details Offers lay-by option and ‘on account’ sales Social media links are included on email receipts to engage customers Printed and emailed receipts can feature custom messages Transaction logs help measure team’s performance Syncs with business systems like Xero, MailChimp and Magento Integrates with Zeller Terminal Jewellery specific point of sale and inventory management software Offers inventory trends and compares performance against 400+ Edge users eInvoicing tool included Job tracking for repairs, special orders, and custom jobs Reporting on daily operations, marketing effectiveness, inventory performance Customer relationship management system to build customer loyalty Integrates with Zeller Terminal ‘Google like’ predictive product search with cross-sell/upsell recommendations Customer profiles show previous purchases, store credits, vouchers and loyalty info Designed to work online or offline in unexpected outages One single report for supplier Buy Price, COGS, RRP, POS Price and Promo Price Compatible with PC, iPad and Mac devices Home delivery, inter-store transfers, warehouse pickup, supplier orders, pre-orders Flexible payment options such as Buy Now – Pay Later, lay-bys, and accounts sales Segments customer profiles to run exclusive promotions for specific groups Loyalty programs with minimum spend, points expiry dates and bonus multipliers Customisable email templates sent from POS such as click-and-collect alerts Supports generation of quotes, A4 invoices, and other related documents at the POS Integrates with Zeller Terminal Originally created for the fast-paced Melbourne bar scene Designed to work online or offline in unexpected outages Support teams available 24/7 Supports the creation of floor maps to monitor the status of tables Plugs into online bookings and allows you to add reservation notes Employee hour monitoring Generates stock variance reports and automates orders based on stock thresholds Membership and loyalty system designed for the hospitality industry Integrates with Zeller Terminal Developed by a team with decades of hospitality and retail experience Receive funds overnight with secure payments provided by Zeller Ability to enable or disable features as your business requires Focus on simple design and speed Support teams available 24/7 Counter, table, room, pick up or delivery options Free online store Integrates with Zeller Terminal Add and manage items via Zeller Dashboard or directly on Zeller Terminal 2. Bulk import an item library from a previous POS. Update item descriptions, images, prices, categories, and generate automatic SKUs. Customise items with modifiers such as add-ons or special requests. Create product variants such as size, colour, or style. Customise grid to quickly access frequently used items, discounts, or categories. Instantly push product updates to entire fleet of terminals across multiple locations. Offer customers an itemised receipt via email, SMS, or QR code. Create and manage discounts and add descriptions for greater clarity. Understand what you are selling and when with detailed reports (coming soon). POS is automatically installed on Zeller Terminal 2, with no monthly or additional fees. Tailored POS for wellness and beauty businesses only Integrated self-service booking system for clients and owners Inventory and supplier order management Management of multiple venues from a single account Points-based loyalty program for client retention Detailed sales, client, and appointment reports Create an online profile for salon visibility under marketplace Support via email and extensive how-to guides Offers additional paid features for enhanced functionality Customisable online and app-based booking system Integrated POS for sales, transactions, and scheduling Various tools for detailed client profiles and preferences Comprehensive reporting on sales, inventory, and staff performance Staff management with dashboards, timesheets, and rosters Loyalty programs to retain clients Support is available through app and online resources Integrates with various tools and software add-ons Let Zeller manage your payments. No matter how you prefer to manage your checkout process, Zeller is Australia’s leading payments provider, tailored to meet your business needs. For smaller or mobile businesses with a limited inventory, Zeller offers Zeller POS Lite, built into Zeller Terminal 2 at no extra cost. Larger, more established businesses can benefit from Zeller Terminal’s seamless integration with over 600 different POS platforms. Whether you’re looking for a simple, cost-effective mobile solution or a fully integrated EFTPOS machine with advanced features like tipping, bill-splitting, and custom screensavers, Zeller’s platform is designed to evolve with your business. Chat with our sales team today to set up Zeller POS Lite, or explore our Zeller Partner Hub to find the perfect POS integration for your business. POS software without the price tag. With one low flat transaction fee of 1.4%, no monthly subscription fees or lock-in contracts, Zeller Terminal 2 is Australia’s most affordable all-in-one POS and payments solution. Learn more

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