Processing MOTO Payments with Zeller Terminal

What is a MOTO payment?

MOTO is short for Mail Order, Telephone Order. It refers to the act of processing a payment remotely — over the phone via a verbal request, or in writing via mail. Both of these scenarios are what’s known as card-not-present transactions, or CNP payments. 

Instead of a customer tapping, dipping, or swiping their card or another payment device to Zeller Terminal, the merchant will enter the card details and process the transaction manually. Typically, when a merchant processes a MOTO transaction, neither the card nor the cardholder is physically present — making it difficult to verify the purchaser’s identity. 

This lack of visibility increases the risk for fraudulent transactions to occur. For this reason, additional security practices are required to process MOTO payments. 

How to set up MOTO payments with Zeller Terminal

• First, check to see if your software updated overnight. If it has, you’ll notice a new ‘M’ toggle in the right-hand corner of the payments screen. If not, you’ll need to re-boot your Zeller Terminal. 
• Once re-booted, the new software update will be installed and the new ‘M’ toggle will be visible.
• MOTO settings will now be available in your Zeller Dashboard and in your Zeller Terminal settings, too.

For more information, visit the Zeller Support Centre. 

How to accept MOTO payment with Zeller Terminal 

To process a MOTO payment:

1. Toggle the ‘M’ switch to enter MOTO payments mode. You’ll notice that the payments screen turns blue to indicate that you’re now processing a MOTO payment.
2. Enter the transaction amount.
3. Tap Manual Charge.
4. Verify the cardholder’s identity.
5. Enter the card number, expiration date, and CVC then tap the tick.
6. Check the amount and card details are both correct.
7. Tap Charge.

You also have the option to default to MOTO payment. This is especially handy for merchants operating without a brick-and-mortar shopfront, or those processing a higher volume of MOTO payments. Simply update your Sites settings in Zeller Dashboard by toggling Default to MOTO on. 

To reflect the increased risk of fraud with MOTO payments, you can require that a site PIN be entered before a MOTO payment can be processed by toggling Require site PIN on. 

Are MOTO payments safe? 

Zeller monitors your transactions round the clock — 24 hours a day, 7 days a week — to help prevent fraud before it occurs. Our expert team of fraud detectors works alongside real-time, machine-based transaction monitoring in order to identify and reduce fraud risk. 

However, it’s important to ensure your staff is knowledgeable about securely accepting MOTO payments, as well as best practices for doing so, before you begin accepting MOTO payments from customers. Visit the Support Centre for more information on the risks of accepting MOTO payments, and tips to help keep your business safe when processing manually entered card payments. 

How much do MOTO transactions cost?

To cover the cost of measures put in place to protect against fraudulent transactions, the fee to process a manually entered card transaction is 1.7% — slightly higher than the flat fee of 1.4% applied to in-person card payments. 

Zeller exists to help Australian businesses grow. When Zeller merchants told us they wanted the ability to accept payment over the phone, our team got to work building the functionality to make it possible. 

If you have any questions, reach out on Facebook or call our Support team on 1800 935 537. Or, email feedback@myzeller.com to provide any product feedback or feature ideas to our team directly.