Choosing the Best Credit Card Machine for Your Business

Accepting payments, managing your finances, and paying recipients should be simple. Unfortunately, this isn’t always the case. Our research shows the majority of Australian business owners are dissatisfied with their business banking. The truth is, most merchant services solutions aren’t built to help your business thrive. That’s where Zeller comes in. Today, we’re launching Zeller — giving Australian merchants affordable, accessible, and innovative tools that enable businesses to get paid, access their money, and manage cash flow — without ever having to set foot inside a bank. We’re reimagining business banking through powerful new technology, backed up by local support and personalised service. An innovative SME alternative to business banking “Innovative” isn’t a word usually heard in the context of merchant services. Finding integrated financial solutions to grow and support your business often requires you to weave together multiple products from different providers, which typically means longer processing times, more paperwork, and a more frustrating experience. Large enterprises benefit from financial solutions tailored to their specific needs; traditional banks have shown that they’re more than willing to pour resources into supporting big business. However, this comes at a cost to the everyday Aussies behind our small to medium sized businesses. SME owners are typically forced to fit the traditional banking mold, suffering through archaic onboarding processes only to be hit with high fees, lock-in contracts, and slow processing times when the paperwork is complete. For new business owners, this can present what seems like an insurmountable hurdle to starting and growing a venture. With 67% of businesses stating they would prefer a non-Big 4 bank, it’s clear that Australian business banking is fundamentally broken. A lack of innovation from the incumbents means merchants like you are overlooked and underserved, at a time when they should be thriving. Businesses need new tools, technology, and support to grow. And that’s why we built Zeller. What’s in the box Zeller is all-in-one payments and finance solution for Australian businesses. It helps to accelerate your business cash flow by giving you a next-generation EFTPOS terminal, a free business transaction account, and free business Mastercard, all in one box. 1. Zeller Terminal Our research revealed that 71% of business owners using clunky EFTPOS terminals regularly consider switching providers. High costs and expensive fees, slow deposits that impact cash flow, and a lack of local support are all common reasons for businesses looking to switch. The majority of Australian business owners are dissatisfied with outdated EFTPOS technology currently on the market. Zeller Terminal is an all-in-one card payment and EFTPOS solution. Our next-gen payment terminal allows you to accept every payment from every customer – Zeller Terminal accepts contactless devices, contactless cards, chip cards, magstripe cards, and will soon also accept alternative payment methods such as Alipay and ZipPay. As new payment methods continue to emerge and shape the way Australians pay for products and services, Zeller Terminal will adapt to support Australian businesses to grow. Read more about Zeller Terminal . 2. Zeller Transaction Account We understand that being able to effectively manage and access your cash flow is key to the long-term survival of your business.  That’s why we make sure your funds are available as quickly as possible after taking payment from a customer. Zeller Transaction Account is included free when you sign up for Zeller. Your account is instantly ready to use, giving you real-time visibility over your settlements and spending — no lengthy paperwork required. When you take payment through Zeller Terminal, funds are settled directly into your free Zeller Transaction Account within the day. You also have the option of sweeping your funds into any existing bank account, and they’ll be accessible as soon as your bank allows. Read more about Zeller Transaction Account . 3. Zeller Mastercard By giving you the tools to accept payments, store and settle funds, and spend your money, we're significantly reducing the time it takes for you to get access to your funds. According to the Australian Bureau of Statistics, more than 60% of small businesses close within their first three years — and the most cited cause for business failure is poor cash flow. As a business owner, fast access to your funds to pay your staff, suppliers, or buy product, is imperative. Read more about Zeller Mastercard . By seamlessly combining these services into a fully integrated solution, Zeller significantly reduces the time businesses spend on finding a merchant services provider, completing lengthy applications, getting set up, and connecting disparate payments and financial services solutions — all while speeding up your business’s cash flow. Watch the video to see how Zeller works in more detail. Your business, your way Merchant services should work the way your business needs, allowing you to pick and choose the business banking products you need to sustain and grow a profitable business. With Zeller, you have the option to choose the parts you need – Zeller Terminal, Zeller Transaction Account, and Zeller Mastercard work just as powerfully together as an integrated solution as they do alongside your existing products. Learn more about our EFTPOS machines and how our newly launched products are changing business banking for the better.

Discover how Zeller MOTO payments work for your business MOTO transactions are a quick, convenient, and secure way to accept payment from customers remotely. Also known as ‘manually entered card payments’, these types of transactions are another way for merchants to grow their business. Unlike traditional card payments — where both the customer and their card are physically present — MOTO payments can occur anywhere. Businesses that accept MOTO payments aren’t reliant upon having a brick-and-mortar location for customers to visit, or even a website or online store. If you've got a Zeller Terminal, you can process a MOTO payment from anywhere in Australia. What is a MOTO payment? MOTO is short for Mail Order, Telephone Order. It refers to the act of processing a payment remotely — over the phone via a verbal request, or in writing via mail. Both of these scenarios are what’s known as card-not-present transactions, or CNP payments. Instead of a customer tapping, dipping, or swiping their card or another payment device to Zeller Terminal, the merchant will enter the card details and process the transaction manually. Typically, when a merchant processes a MOTO transaction, neither the card nor the cardholder is physically present — making it difficult to verify the purchaser’s identity. This lack of visibility increases the risk for fraudulent transactions to occur. For this reason, additional security practices are required to process MOTO payments. How to set up MOTO payments with Zeller Terminal Before you can accept your first MOTO payment on Zeller Terminal, you’ll need to update your software. Follow the simple steps below. First, check to see if your software updated overnight. If it has, you’ll notice a new ‘Mode’ button in the right-hand corner of the payments screen on your EFTPOS terminal . If not, you’ll need to re-boot your Zeller Terminal. Once re-booted, the new software update will be installed and the new ‘Mode’ button will be visible. MOTO settings will now be available in your Zeller Dashboard and in your Zeller Terminal settings, too. For more information, visit the Zeller Support Centre . How to accept MOTO payment with Zeller Terminal To process a MOTO payment: Tap the ‘Mode’ button and then tap MOTO. You’ll notice that the payments screen turns blue to indicate that you’re now processing a MOTO payment. Enter the transaction amount. Tap Manual Charge. Verify the cardholder’s identity. Enter the card number, expiration date, and CVC then tap Next . Check the amount and card details are both correct. Tap Charge. You also have the option to default to MOTO payment. This is especially handy for merchants operating without a brick-and-mortar shopfront, or those processing a higher volume of MOTO payments. Simply update your Sites settings in Zeller Dashboard by toggling Default to MOTO on. To reflect the increased risk of fraud with MOTO payments, you can require that a site PIN be entered before a MOTO payment can be processed by toggling Require site PIN on. Are MOTO payments safe? Zeller monitors your transactions round the clock — 24 hours a day, 7 days a week — to help prevent fraud before it occurs. Our expert team of fraud detectors works alongside real-time, machine-based transaction monitoring in order to identify and reduce fraud risk. However, it’s important to ensure your staff is knowledgeable about securely accepting MOTO payments, as well as best practices for doing so, before you begin accepting MOTO payments from customers. Visit the Support Centre for more information on the risks of accepting MOTO payments, and tips to help keep your business safe when processing manually entered card payments. How much do MOTO transactions cost? To cover the cost of measures put in place to protect against fraudulent transactions, the fee to process a manually entered card transaction is 1.7% — slightly higher than the flat fee of 1.4% applied to in-person card payments. Zeller exists to help Australian businesses grow. When Zeller merchants told us they wanted the ability to accept payment over the phone, our team got to work building the functionality to make it possible. If you have any questions, reach out on Facebook or call our Support team on 1800 935 537. Or, email feedback@myzeller.com to provide any product feedback or feature ideas to our team directly.

In the service industry, taking payment hasn’t always been as straightforward as tapping a card. Now it is, thanks to Pay by Link, a handy new feature available with Zeller Virtual Terminal.   --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- As service providers, you deal with instalments, deposits, prepayments, higher transaction values, and ultimately, customers who aren’t present when it comes time to pay. Traditionally, this has meant chasing up invoices or making repeated phone calls to accept a payment. Nowadays, technology is affording a much smoother payment experience for these types of transactions. With  Zeller Virtual Terminal , businesses can accept card payments by sending their customers a secure payment link, which lets them enter their card details in their own time. It’s simple, secure, and fast, and businesses from all industries are adopting it. Below, we explain three of the most common uses for Pay by Link and why it’s a handy solution to have in your back pocket to help keep your cash flow healthy, and your customers happy. What is Pay by Link? Pay by Link is a payment solution available on Zeller Virtual Terminal – a web-based tool that allows you to process payments without the need for a physical EFTPOS machine. It enables businesses to generate a secure payment link from their browser and to send it to their customer, who can then enter their card details in their own time. Pay by Link is accessed via Zeller Dashboard, simply by navigating to Virtual Terminal and selecting one of three options: ‘Send Payment Link via Email’, ‘Send Payment Link via SMS’ or ‘Copy Link’. Choosing the latter means you can share the link on whatever platform is most convenient for your customer, be it WhatsApp, iMessage or Facebook Messenger. The link is secure and will direct customers to a page where they can enter their card details and proceed with the payment. Once the payment has been processed, customers will have the option to download a copy of the receipt. What are the most common uses of Pay by Link? For high-value transactions. Whether you’re selling kitchens, cars or wedding dresses: you’ll know how important customer experience is in the transaction process. When a customer is about to hand over a large sum of money, they need to be given the white-glove treatment. Additionally, when your business relies on fewer but higher value transactions, these payments need to be made promptly and securely in order to ensure your cash flow is healthy. For these two reasons, Zeller’s Pay by Link is a great solution. On the customer side, it offers them convenience and peace of mind knowing that their card details are securely and privately shared, as well as the added benefit of being able to pay with American Express, which, for high-value transactions, is particularly advantageous. While for you as a business owner, it keeps fees low and your business protected. With Zeller Virtual Terminal, the transaction fee (1.75% +25c) can be passed on to the customer through surcharging and your business will also benefit from a dedicated anti-fraud team and 24/7 transaction monitoring. When dealing with high-value transactions where you can’t always verify that the customer is who they say they are, this is especially important to avoid falling victim to credit card fraud. For deposits, pre-orders, and pre-bookings. No matter what kind of business you run, there’s likely to come a time where you’ll need to take a deposit or secure a service or item for your customer with a pre-order or pre-payment. Restaurants do it for large group bookings, hotels do it to reserve event spaces or to accommodate special catering requests, and retailers do it to guarantee the sale of high-value or custom-made items. In these situations, not only does Pay by Link help get the payment made fast, but it greatly facilitates the reconciliation process. When you create your unique payment link with Zeller Virtual Terminal, you can enter all the relevant details about the transaction in the notes section, such as the date of pick up, the job number, whether it’s one instalment of many, or the name of the person in charge of the sale. Additionally, if your business has a number of different departments – a hotel might have the office, the pool bar, the corporate space, the rooftop, and the massage room, for example – you can create a different ‘site’ for each, and quickly assign each Pay by Link transaction to the relevant site. When it comes time to reconcile your sales at the end of the month, payments can easily be filtered in Zeller Dashboard by site, date, status (approved, declined or refunded), transaction value, and reference number. For gift vouchers. Many businesses won’t have a formalised process for selling gift vouchers, and yet it’s important not to deny customers this opportunity if they specifically ask for one. Having the option of generating a payment link is an ultra-simple, quick, and professional way to accept gift voucher payments. Simply generate a payment link with Zeller Virtual Terminal, send it to your customer, and ask them to download a receipt once their payment has been processed. This receipt will contain a unique reference number (RNN). Write the RNN down on a gift certificate or ask your customer to send it to the gift receiver. When the recipient comes to redeem their voucher, your staff will simply have to search the RNN in Zeller to bring up the associated transaction and add a transaction note to indicate that the voucher has been redeemed. Ready to get started with Zeller Virtual Terminal? Learn more