Introducing Zeller App
Track business performance and manage your Zeller Account when you’re on the go with the new Zeller App.
Dated 22 November 2022
This document forms the Product Disclosure Statement (“PDS”) for your Enhanced Zeller Payment Services (the “EZPS”). The PDS contains important information, including the fees and other costs that apply to the EZPS.
This PDS is issued by Zeller Australia Pty Ltd ACN 649 001 383 as a requirement under the Corporations Act 2001.
This PDS is an important document designed to assist you in deciding whether to acquire the financial product to which it relates – the EZPS. You should read this PDS in full before using EZPS.
The information in this PDS does not consider your individual objectives, financial situation or needs. Any advice in this PDS is general advice only. You should consider the appropriateness of any general advice to your circumstances before acting on it.
The EZPS includes a number of different payment mechanisms, which include:
The terms which govern each component of the EZPS are set out in the Zeller Terms which are incorporated by reference into this PDS.
Applicable fees are as follows:
Fees and Charges to be paid by the Cardholder
Account Keeping Fees
Foreign exchange fee on Zeller Debit Card transactions
1.69% + $0.79
All transaction fees are charged at the time of transaction and are included in the total purchase price. All fees and charges are expressed in Australian dollars and are inclusive of any applicable GST.
Certain merchants may charge an additional fee if the Card is used to purchase goods and/or services. This fee is determined and charged by the merchant and is not retained by us.
If you choose to obtain the EZPS you agree to pay the fees provided in this PDS. Whenever any of these fees are incurred or become payable, you authorise us to deduct it from the Available Balance and reduce the Available Balance accordingly.
By successfully applying for and using the EZPS, you acknowledge that we do not provide, and you will not receive, paper statements. Electronic statements showing EZPS transactions and Available Balance are available for viewing on the Website Please contact Zeller by visiting https://myzeller.com or by emailing them at email@example.com if you require any assistance accessing electronic statements.
The information in this PDS is subject to change from time to time and is correct and current as at the date stated on the front cover.
Information regarding your EZPS may need to be updated from time to time. Any updated information that is not considered to be materially adverse to customers will be made available on the Website. Alternatively, you may request a paper copy of any updated information free of charge from Zeller by phoning 1800 935 537. Any updated information that may be materially adverse to customers will be included in a replacement or supplementary PDS.
The EZPS is not a credit or charge card and the Available Balance does not earn interest. Your balance is not a bank deposit.
Zeller Australia Pty Ltd. ACN 649 001 383 is the holder of an Australian Financial Services Licence (AFSL no. 534281. Under its AFSL, Zeller is authorised to provide financial services including the issue of non-cash payment facilities.
Zeller can be contacted via:
Mail: PO Box 18238 Collins Street East, VIC 8003
Phone: 1800 935 537
Zeller is a principal member of Mastercard International Incorporated and the holder of Australian Financial Services Licence (AFSL) number 534281. Under its AFSL, Zeller is authorised to provide financial services including arranging for the issue of non-cash payment facilities.
The Available Balance in the EZPS is held in a client segregated monies account maintained by Zeller with an Australian authorised deposit-taking institute (ADI). Zeller is responsible for the settlement of transactions using the Card but may outsource these functions to other service providers. Zeller holds the Available Balance on trust for you, in accordance with this PDS and the Terms and Conditions. You acknowledge that the Available Balance can be used to meet our settlement obligations in respect of your transactions and to provide security for our settlement obligations.
Neither Zeller, nor anyone else acting on its behalf, has the authority on behalf of Zeller to:
To be eligible for the Card you must be:
The significant benefits of the EZPS are as follows:
Some of the risks that may be associated with the use of the EZPS are outlined below. The risks described are intended to be a summary of the major risks associated with the EZPS and are not exhaustive. There may be other risks that relate to the use of your EZPS.
Significant risks to customers are:
The Financial Claims Scheme is a scheme administered by the Australian Prudential Regulation Authority (APRA) to protect depositors of authorised deposit-taking institutions from potential loss due to the failure of these institutions. It provides depositors with a guaranteed protection, up to a cap. As at the date of this PDS, the Financial Claims Scheme applies to deposits only. It does not extend to card products (including the Card) or to your Zeller Account.
The Financial Claims Scheme does not protect any Available Balance held through the EZPS or your Zeller Account.
For more information, see APRA’s website at https://www.fcs.gov.au/
You should get your own independent tax advice in relation to the impact your use of the EZPS may have on your personal tax liability as Zeller has not considered your individual circumstances or needs when issuing the EZPS.
There are some other important things you need to be aware of about the EZPS:
You should read the important information referenced in the Zeller Terms of Service before making a decision. Go to https://www.myzeller.com/terms for updated information. The information may change between the time you read this PDS and the day when you acquire the product. The information referred to in the Zeller Terms of Service forms part of the PDS. Terms that are used in this PDS and defined in the Zeller Terms of Service have the meaning given to them in the Zeller Terms of Service.
When you provide feedback to us, we have the opportunity to improve our services to you. If you have a query about the EZPS, you should initially direct the query to Zeller.
Zeller can be contacted via:
Mail: PO Box 18238. Collins Street East, VIC 8003
Phone: 1800 935 537
Once your complaint is resolved, we will check with you to make sure you are satisfied with how your complaint was handled.
Where your EZPS is used for Unauthorised Transactions, we will seek to reverse the transaction if we can. Depending on the payment functionality that is utilised the requirements surrounding Unauthorised Transactions may vary, please refer to the relevant terms for details. Your ability to dispute a transaction or reverse an Unauthorised Transaction may be lost if you do not notify us immediately. It is your responsibility to regularly review your online transaction history to identify Unauthorised Transactions.
If we are unable to resolve your complaint to your satisfaction within 30 days, you may be eligible to escalate the complaint to Zeller's external dispute resolution service, the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA can be contacted at the following:
Mail: GPO Box 3, Melbourne VIC 3001;
Phone: 1800 931 678 (free call)