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Enhanced Zeller Payment Services Product Disclosure Statement


Dated 30 November 2023


1. About this Product Disclosure Statement

This document forms the Product Disclosure Statement (“PDS”) for your Enhanced Zeller Payment Services (the “EZPS”). The PDS contains important information, including the fees and other costs that apply to the EZPS.

This PDS is issued by Zeller Australia Pty Ltd ACN 649 001 383 as a requirement under the Corporations Act 2001.

This PDS is an important document designed to assist you in deciding whether to acquire the financial product to which it relates – the EZPS. You should read this PDS in full before using the EZPS.

The information in this PDS does not consider your individual objectives, financial situation or needs. Any advice in this PDS is general advice only. You should consider the appropriateness of any general advice to your circumstances before acting on it.


2. General Product Description

The EZPS includes a number of different payment mechanisms, which include:

  • The Enhanced Zeller Mastercard which is a debit Mastercard. Your card provides you with the means to receive access to your Available Balance anywhere in the world where debit Mastercard cards are accepted. Subject to Zeller's discretion, Zeller may allow your Enhanced Zeller Mastercard to be added to your GooglePay or ApplePay wallet. You will be notified via the Website when this functionality is available. 
  • Payments to third parties through the Direct Entry electronic transfer system.
  • Payments to third parties through New Payments Platform.
  • Payments to third parties through the BPay payment network.

The terms which govern each component of the EZPS are set out in the Zeller Terms which are incorporated by reference into this PDS.


3. Fees and Charges

Applicable fees are as follows:

Fees and Charges to be paid by the Account Holder

Enhanced Zeller Mastercard, stand alone debit card

Foreign exchange fee on Zeller Debit Card transactions

1.69% + $0.79

Enhanced Zeller Payment Services & ‘Zeller Account’

Inbound transactions remitted via Real Time Gross Settlement / Cleared through Reserve Bank Information and Transfer System 


Enhanced Zeller Mastercard, corporate card

Foreign exchange fee on Zeller Debit Card transactions

1.69% + $0.79

Card Fee

$9 per card, per month


All transaction fees are charged at the time of transaction and are included in the total purchase price. All fees and charges are expressed in Australian dollars and are inclusive of any applicable GST.

Certain merchants may charge an additional fee if the Card is used to purchase goods and/or services. This fee is determined and charged by the merchant and is not retained by us.

If you choose to obtain the EZPS you agree to pay the fees provided in this PDS. Whenever any of these fees are incurred or become payable, you authorise us to deduct it from the Available Balance and reduce the Available Balance accordingly.


4. Statements of Account

By successfully applying for and using the EZPS, you acknowledge that we do not provide, and you will not receive, paper statements. Electronic statements showing EZPS transactions and Available Balance are available for viewing on the Website. Please contact Zeller by visiting or by emailing them at if you require any assistance accessing electronic statements.


5. Changes to the PDS

The information in this PDS is subject to change from time to time and is correct and current as at the date stated on the front cover.

Information regarding your EZPS may need to be updated from time to time. Any updated information that is not considered to be materially adverse to customers will be made available on the Website. Alternatively, you may request a paper copy of any updated information free of charge from Zeller by phoning 1800 935 537. Any updated information that may be materially adverse to customers will be included in a replacement or supplementary PDS.

The EZPS is not a credit or charge card and the Available Balance does not earn interest, unless as specified below. Your balance is not a bank deposit.


6. Parties Involved in the Issuing and Distribution of the EZPS

Zeller Australia Pty Ltd. ACN 649 001 383 is the holder of an Australian Financial Services Licence (AFSL no. 534281. Under its AFSL, Zeller is authorised to provide financial services including the issue of non-cash payment facilities.

Zeller can be contacted via:

Mail: PO Box 18238 Collins Street East, VIC 8003

Phone: 1800 935 537



Zeller is a principal member of Mastercard International Incorporated.

The Available Balance in the EZPS is held in a client segregated monies account maintained by Zeller with an Australian authorised deposit-taking institution (ADI), being the Zeller Account. Cuscal Limited ACN 087 822 455 (Cuscal) is the ADI where the Zeller Account is held and the Holder of Stored Value (as defined in the Payment Systems (Regulation) Act 1998 (Cth)) for the EZPS. Cuscal provides transaction processing and settlement services to EZPS customers in relation to the Zeller Account. You acknowledge that Cuscal is not providing accounts to EZPS customers and does not have any contractual relationship with EZPS customers. 

Zeller is responsible for the settlement of transactions using the Card but may outsource these functions to other service providers. Zeller holds the Available Balance on trust for its EZPS customers, in accordance with this PDS and the Terms and Conditions. You acknowledge that the Available Balance can be used to meet our settlement obligations in respect of your transactions and to provide security for our settlement obligations.

Neither Zeller, nor anyone else acting on its behalf, has the authority on behalf of Zeller to:

  1. tell you anything about the EZPS that is inconsistent with the information in this PDS;
  2. give you personal financial product advice (i.e financial product advice that has considered one or more of the your objectives, financial situation and needs) about the EZPS; and
  3. do anything else on Zeller's behalf, other than marketing, arranging for the issue of and providing customer services for the Card.

7. Who is Eligible for the EZPS?

To be eligible for the Card you must be:

  1. an individual who is 18 years of age or older or a company;
  2. an Australian resident; and
  3. a verified member with a Zeller Account.


8. Significant Benefits

The significant benefits of the EZPS are as follows:

  1. the Card is a debit Mastercard card which means that it can be used to pay for goods and services from merchants in Australia and around the world who accept Mastercard debit cards including online purchase transactions;
  2. the Card can be used to make contactless payments for transactions under $100 (without a PIN) and over $100 (with a PIN). Simply place your Card near or on the card reader. Before authorising a Contactless Transaction, you must check that the correct amount is displayed on the terminal;
  3. payments can be made using the Direct Entry electronic transfer system, New Payments Platform and the Bpay payment network. This provides significant flexibility to make payment to many recipients;
  4. You can make recurring payments to third parties through establishing a direct debit arrangement, enabling the third party to access funds in your Zeller Account;
  5. the EZPS can be used to access any amounts held in your Zeller Account in line with the Zeller Terms of Service, available at; 
  6. the EZPS only gives you access to the amounts in your Zeller Account. The Card is not a Credit Card and the EZPS is not a credit facility; and
  7. Funds in your Zeller Account(s) may attract interest that is payable to you, based on interest we receive from the ADI. The amount of interest we receive and pass on to you depends on the type of Zeller Account you have. Interest rates are variable, and we may change them at any time. We provide more information on our Support Centre.

How we calculate interest and when we pay it

Account Type How we calculate interest When we pay interest
Zeller Savings Account

Daily on the full balance

Monthly on the first day of the following month


It is important to keep in mind that:

  • we don’t pay interest on an account that is not a Zeller Savings Account; 
  • interest rates may be zero; 
  • the daily interest rate is the annual rate divided by 365 (even in a leap year); and
  • while we may display transactions in order of when they have been cleared, interest is calculated from the date the transaction was made, which may be noted as the ‘value date’. 


9. Significant Risks

Some of the risks that may be associated with the use of the EZPS are outlined below. The risks described are intended to be a summary of the major risks associated with the EZPS and are not exhaustive. There may be other risks that relate to the use of your EZPS.

Significant risks to customers are:

  1. the ability to access the Available Balance through the EZPS is ultimately dependent on Zeller making the Available Balance available. Accordingly, if there is a delay in the transfer of your Available Balance, there is a risk you may not be able to access the Available Balance through the EZPS;
  2. in the event of Zeller's insolvency, your ability to continue using the EZPS may be affected. However, there should not be any impact on any Available Balance on the EZPS, as such amounts are held by Zeller on trust for you and are not used for any other purpose apart from fulfilling your payment instructions;
  3. the Card associated with your Zeller Account will expire at the date shown on the front of the Card. You cannot access any value loaded on the expired Card and a new card will need to be issued;
  4. Unauthorised Transactions can happen using the EZPS if, among other things, the Physical Card or Device is lost or stolen, a personal identification number (“PIN”) is revealed to any other person, or because of fraud;
  5. before authorising a Contactless Transaction, you must check that the correct amount is displayed on the terminal;
  6. unintended transactions can happen if electronic equipment with which the EZPS is being used is operated incorrectly or incorrect details are input;
  7. you might not be able to get your money back if Unauthorised Transactions or unintended transactions occur;
  8. if the electronic network enabling the use of the EZPS is unavailable, you may not be able to undertake transactions or get information using the EZPS;
  9. your Card could be lost, destroyed or stolen;
  10. the Financial Claims Scheme does not apply in relation to the EZPS or your Available Balance.

10. Important Information About the Financial Claims Scheme

The Financial Claims Scheme is a scheme administered by the Australian Prudential Regulation Authority (APRA) to protect depositors of authorised deposit-taking institutions from potential loss due to the failure of these institutions. It provides depositors with a guaranteed protection, up to a cap. As at the date of this PDS, the Financial Claims Scheme applies to deposits only. It does not extend to card products (including the Card) or to your Zeller Account.

The Financial Claims Scheme does not protect any Available Balance held through the EZPS or your Zeller Account.

For more information, see APRA’s website at 


11. Your Tax Liability

You should get your own independent tax advice in relation to the impact your use of the EZPS may have on your personal tax liability as Zeller has not considered your individual circumstances or needs when issuing the EZPS.


12. Other Important Information

There are some other important things you need to be aware of about the EZPS:

  1. the Available Balance value in your Zeller Account will usually become available for use by you immediately for in-person transactions and card not present transactions; and
  2. in relation to Card transactions (other than Contactless Transactions), press the Credit button at point of sale terminals to access the Available Balance. 

13. Incorporation by reference

You should read the important information referenced in the Zeller Terms of Service before making a decision. Go to for updated information. The information may change between the time you read this PDS and the day when you acquire the product. The information referred to in the Zeller Terms of Service forms part of the PDS. Terms that are used in this PDS and defined in the Zeller Terms of Service have the meaning given to them in the Zeller Terms of Service.


14. Problems or Disputes

When you provide feedback to us, we have the opportunity to improve our services to you. If you have a query about the EZPS, you should initially direct the query to Zeller.

Zeller can be contacted via:

Mail: PO Box 18238. Collins Street East, VIC 8003

Phone: 1800 935 537



Once your complaint is resolved, we will check with you to make sure you are satisfied with how your complaint was handled.

Where your EZPS is used for Unauthorised Transactions, we will seek to reverse the transaction if we can. Depending on the payment functionality that is utilised the requirements surrounding Unauthorised Transactions may vary, please refer to the relevant terms for details. Your ability to dispute a transaction or reverse an Unauthorised Transaction may be lost if you do not notify us immediately. It is your responsibility to regularly review your online transaction history to identify Unauthorised Transactions. 

If we are unable to resolve your complaint to your satisfaction within 30 days, you may be eligible to escalate the complaint to Zeller's external dispute resolution service, the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA can be contacted at the following:

Mail: GPO Box 3, Melbourne VIC 3001;

Phone: 1800 931 678 (free call)