How to use the Kitchen Display during service?

Clear orders as you fulfil them and easily recall anything cleared by mistake all without leaving the screen.

Orders appear automatically on screen as soon as they are paid on a Zeller POS tablet at the same site.

Each order is a card showing the order number, how long it has been waiting, and the items to prepare. If an order name or notes were added on the Zeller POS tablet, they will be included on the card.

Clearing an Order

Tap anywhere on an order card to clear it. The card will disappear, and the remaining cards will adjust to fill the space.

The number next to your display name in the top-left corner shows how many orders are currently waiting in the queue.

See more orders

When there are more orders than fit on the screen, the display splits them into pages. Use the arrows on either side of the page number, for example, 1 / 3, to move between pages.

Bring back an order

Tap Recall in the top right.
Tap the order you want to bring back.

The order returns to the position it was in before you cleared it.

Please note: Recall shows the last 20 orders you cleared on this display, within the last hour. Anything older is not available.

How the timers work

Each card shows how long the order has been waiting, and the card changes colour as it gets older:

Green: within your prep target
Yellow: approaching your prep target
Red: over your prep target

By default, a card turns yellow after 5 minutes and red after 10 minutes. You can change when the colours switch. On how to set your prep targets, view here.

Please note: the timer updates once a minute, so a colour change can take up to a minute to appear.

When orders do not appear

The board is empty after restarting the tablet. The display starts fresh each time the app opens. Orders that were on the screen before a restart do not come back, and clearing them is not required.

"Connection lost" banner: The tablet has lost its internet connection, so new orders may be delayed. Orders will appear once the connection is restored, and the banner will show Reconnecting to POS… while the display catches up.

An order is missing. Check that the order was paid, that it was taken at the same site as this display, and if the display is using item routing, that the items are in one of its routes.

If you experience any difficulties with your Kitchen Display, please get in touch with our Support team for assistance.