Financial Services Guide

Issue Date 3 May 2021

 

Product Disclosure Statement

Please click here to view theZeller Mastercard® Product Disclosure Statement.

 

Purpose and Contents of this Financial Services Guide

This Financial Services Guide (“FSG”) is prepared by EML Payment Solutions Limited ABN 30 131 436 532 (“EML”). Under its Australian Financial Services Licence, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities such as the Salary Packaging and Meal Entertainment Card (“Card”).

This FSG is issued by NPCO Operations Pty Ltd ACN 649 001 383 (“Zeller”, "Representative" or "We"), an Authorised representative of EML, Authorised Representative number 1286713. This FSG is an important document, which provides information about the financial services offered by Zeller and is designed to assist you in deciding whether to use the services offered in this FSG.

After reading this FSG, you will know:

  • Who we are and how to contact us;

  • What financial services can be provided to you and how these services will be provided to you;

  • How we (and any other relevant persons) may be remunerated;

  • Whether any relevant associations or relationships exist that may influence our general advice;

  • How we maintain your personal information; and

  • How to access our internal and external complaints handling arrangements.

The content of this FSG is general information only and does not take into account any person’s particular needs or objectives. EML provides no warranty as to the suitability, for any person, of the services outlined in this FSG.

If you need any more information than is contained in this document, please contact EML or us. You have the right to ask us about our charges, the type of advice we will provide you, and what you can do if you have a complaint about our services.

 

About EML

EML is an Australian Financial Services Licensee, Licence No. 404131. EML arranges for the sale, issue and distribution of the Card.

EML can be contacted via:

Phone: 1300 739 889 between 8:30am to 5.00pm Queensland time.
Mail: Level 12, 333 Ann Street Brisbane QLD 4000
Email: support@emlpayments.com.au
Internet: www.emlpayments.com

Zeller will be acting on behalf of EML at all times when:

  • Zeller arranges for the sale of and provides general financial product advice in relation to the Zeller Mastercard; and

  • Zeller promotes the Zeller Mastercard.

EML is responsible for those financial services provided by Zeller as its Authorised Representative. EML has authorised Zeller to distribute this FSG.


Authorised Representatives

Zeller is authorised by EML to arrange for, and to provide general financial product advice in relation to the Card. Zeller is not authorised to give you personal financial product advice in relation to the Card.

You can contact Zeller from anywhere in Australia using the contact details below:

Mail: PO Box 18238 Collins Street East, VIC 8003
Phone: 1800 935 537
Email: support@myzeller.com
Website: www.myzeller.com

 

What kinds of financial products and services can Zeller provide?

Zeller is authorised by EML to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to:

  • Basic deposit products; and

  • Non-cash payment products.

The Card is a facility for making non-cash payments (a reloadable prepaid Mastercard product) issued by EML.

This means that Zeller can:

  • Arrange for the issue of the Card by EML to you;

  • Provide general financial advice in relation to the Card; and

  • Publish or issue certain promotional material in relation to the Card.

Zeller and its associated companies are not authorised to provide (and EML itself does not provide) personal advice about financial products. Personal advice is advice when your objectives, financial situation or needs have been or would be expected to be considered. This means that Zeller will not take your objectives, financial situation or needs into account whenever it gives general advice (in publishing or issuing promotional material) about the Card.

It is your responsibility to decide whether any general financial advice given by Zeller in its promotional material is suitable for you, or to get personal advice from a financial adviser who holds an Australian Financial Services licence or who is an Authorised Representative of an Australian Financial Services licence and who is authorised to provide personal advice.

Zeller can only provide general advice on basic deposit and non-cash payment products limited to the Card. Zeller cannot advise you on, or influence you in favour of, a financial product that is not a product that we are authorised to provide advice on.

Please be aware that EML shall not be responsible where the Representative provides any services to you, which are outside of their authorisation limits. You should therefore ask the Representative to confirm specifically that the service or product relates to deposit and non-cash payment products, prior to acting on any general advice.

 

A Product Disclosure Statement will be provided to you

Before or at the time you are offered the Card, EML or Zeller will also provide you with, or explain how to access, a Product Disclosure Statement ("PDS") for the Card. The PDS contains information about the costs, benefits, risks and other features of the recommended financial product. You should read this information to enable you to make an informed decision prior to acquiring the Card.

 

Can I provide Zeller with instructions?

You may provide the Authorised Representative with specific instructions by letter, email or other means (as agreed with the Authorised Representative).

 

Disclosure of any relevant conflicts of interest

EML and Zeller are not related entities. Zeller does not have any relationships or associations that might influence them in providing you with its services.

 

How are EML paid for providing financial services?

Fees and Charges to be paid by the Cardholder (all fees quoted are inclusive of GST)

Fee Description

Fee Amount

Foreign exchange fee

2.99%

Disputed transaction fee (per transaction)

$10.10


The table above represents a summary of the fees payable by the Cardholder to EML in connection with the Card. Further information, including details of other fees, is contained in the PDS for the Card.

EML receives interest income from Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (AFSL 234527) (“ANZ”) (an Authorised Deposit Taking Institution) on the total cardholder funds held in ANZ’s accounts in relation to the Card. This interest income cost is not borne by Cardholders. Employees of EML do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

Zeller directors and staff are remunerated by salary that includes superannuation benefits. Zeller’s staff may also be eligible for an annual bonus payment based on agreed performance levels. Employees of Zeller do not receive, whether directly or indirectly, any fee, commission, benefit or advantage (pecuniary or otherwise) in connection with the financial services provided.

The Available Balance on your Card is in Australian dollars. Transactions made in a currency other than Australian dollars will be subject to the prevailing Mastercard exchange rate at the time plus a 2.99% foreign exchange fee.

Example of Foreign Exchange Fee:

You make a purchase from a merchant located outside Australia (e.g. USA);
At the time, Mastercard’s prevailing exchange rate is US$1.00 = $0.95 Australian; You spend US$200.00;
The Australian dollar amount is US$200.00 x $0.95 = $190.00; The foreign exchange fee is therefore 2.99% x $190.00 = $5.68

 

EML’s record keeping obligations

EML will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.

 

How can you access EML’s complaints handling arrangements?

EML is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:

  • Speak to an Authorised Representative about your concerns, or

  • Contact EML on 1300 739 889 during business hours and ask to speak to our Customer Support Staff.

If after speaking to an Authorised Representative or our Customer Support Staff, your complaint is not resolved within 21 days, please put your complaint in writing and send it to us, addressed to:

The Complaints Officer
EML Payment Solutions
Ltd Level 12, 333 Ann Street
Brisbane QLD 4000

Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to AFCA. AFCA can be contacted at:

Australian Financial Complaints Authority ABN 67 131 124 448
Mail: GPO Box 3, Melbourne VIC 3001;
Phone: 1800 931 678
Email: info@afca.org.au

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au.

 

Professional Indemnity Insurance

EML is required by the Corporations Act to have in place compensation arrangements designed to compensate retail clients for losses they suffer as a result of a breach by EML or its Authorised Representatives of their respective obligations relating to the provision of financial services to you.

EML maintains adequate professional indemnity insurance to cover the financial services provided by it and its Authorised Representatives. The policy maintained by EML provides coverage (in the aggregate) of up to $10,000,000 to cover claims regarding professional indemnity, including misleading and deceptive conduct, intellectual property, defamation and fraud/dishonesty.

 

Privacy

Your privacy is important to us and we are committed to compliance with the Privacy Act and the Australian Privacy Principles. We may disclose your personal information to external or related parties who act on our behalf in the operation of our business. Such external parties are required and committed to protecting your privacy. EML and its associates will not otherwise disclose your personal information without your consent, except as authorised or required by privacy laws. Our Privacy Policy sets out how you can access and correct information we hold about you, how you can complain about a breach by us of your privacy rights and how your complaint will be handled. EML’s Privacy Policy is available at https://www.emlpayments.com/privacy and Zeller’s privacy policy is available at https://www.myzeller.com/privacy. Please contact us if you have any concerns.

 

How does EML deal with the Anti-Money Laundering and Counter-Terrorism Financing Act?

EML has an obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act ("AML/CTF Act") to verify your identity before we can provide you with any financial services. Your Representative will let you know what documentation you will need to present to satisfy the customer identification requirements under the AML/CTF Act.

 

Do we have adequate compliance systems?

EML remains up to date on industry compliance issues pursuant to our Australian Financial Services Licence, which requires staff and Authorised Representatives to undergo ongoing training in respect of our responsibilities to you.