All-in-one EFTPOS that boosts your cash flow.

Ocean Grove’s Ian Pattison Jewellers has been a fixture on the Bellarine Peninsula for nearly five decades. This family-owned fine jewellery store, founded by master jeweller Ian Pattison, built its reputation through quality craftsmanship and personalised service. In the on-site workshop, experienced jewellers (including a certified gemmologist and diamond specialist) handcraft custom pieces with precision.  The result is a unique collection of bespoke designs and one-off pieces sourced from around the world, ensuring diversity and the highest quality. Over the years, this close-knit team has fostered strong relationships with loyal local customers and visitors from afar, becoming a trusted part of the Ocean Grove community. In an industry where purchases often mark special moments, the team knows that trust and impeccable service are as precious as the gemstones they sell. Cutting away hefty fees and clunky hardware. Even a longstanding business must evolve with the times. For Ian Pattison Jewellers, the tipping point came when mounting merchant fees and costly EFTPOS terminal rental fees started eating into the bottom line. “The main decision to join Zeller came from high merchant fees and terminal rental costs,” explains Adele Pattison, Manager at Ian Pattison Jewellers. Their previous payments provider (one of the big banks) charged steep per-transaction rates plus monthly hardware rental, a common scenario that was unsustainable for the family-run retailer.  Zeller offered a lower flat transaction rate and no monthly terminal fees, a welcome change from the old bank’s charges. By purchasing their own Zeller Terminal outright, the business eliminated recurring rental costs, immediately reducing their overheads. In short, cutting fees didn’t mean cutting corners, it meant freeing up resources to reinvest in the service and quality Ian Pattison Jewellers is known for. Flawless payments: streamlined, swift, and secure. Beyond the cost savings, Zeller proved to be a perfect fit for this fine-jewellery business’s aesthetic and values. The modern Zeller Terminal is minimalist and paperless, which means it complements the elegant showroom rather than cluttering it. “Zeller has a streamlined appearance that complements our store at the point-of-sale counter,” Adele explains. Equally important, Zeller aligns with the jeweller’s strict security and confidentiality standards. Handling high-value pieces and intimate customer purchases, the business prioritises discretion with every transaction. “We pride ourselves on confidentiality and security as a manufacturing jeweller,” Adele notes. With Zeller, every card payment is encrypted and securely processed, giving both staff and clients peace of mind. After all, buying an engagement ring or thoughtful gift should feel special, not marred by clunky card machines or privacy concerns. A paperless approach: the gold standard in modern payments. In day-to-day operations, switching to Zeller has simplified life behind the counter. The team opted for Zeller’s paperless terminal, removing the hassle of constantly restocking receipt rolls. “We opted for the paperless terminal, eliminating the admin of supplying receipt rolls,” Adele explains, noting that they can still print a hardcopy receipt via their POS system if a customer really needs it. In practice, very few do. “A majority of customers are very receptive to receiving receipts via text or email,” which was a service their previous bank’s system didn’t offer. Checkout options that are brilliantly convenient. Perhaps the biggest wins have been in customer convenience. Ocean Grove is a popular coastal town, drawing many tourists and seasonal visitors. These customers often prefer cashless, flexible payment options – and Zeller delivers. “Being located in a coastal town we have many visitors during seasonal periods. The convenience of customers making payments via phone or the secure link enables them to pay at their convenience and not just in store,” Adele notes.  For those physically in the shop, the checkout experience is just as seamless. Shoppers can tap-and-pay with their phones or watches (thanks to Zeller’s support for Apple Pay, Google Pay and other mobile wallets) without a hitch. There’s no need for messy paper receipts either – a digital receipt arrives in their inbox before they’ve even stepped out the door. It’s the ideal blend of old-school service with new-school tech: customers get personal attention, as well as the speed and convenience of cutting-edge payment tech. Real-time insights offer perfect clarity. Another benefit Ian Pattison Jewellers discovered after switching to Zeller is how it simplifies business management. Zeller’s online dashboard provides detailed, real-time visibility into every transaction, something the big-bank EFTPOS lacked. “The dashboard function is very comprehensive. Being able to view sale-by-sale transactions in real time enables us to track our business from any location,” Adele says. For a busy family business, this has been a game-changer. Whether she’s in the workshop, meeting a supplier, at home or on the road, Adele can instantly check the day’s takings and get sales insights on her phone or laptop with a tap. A perfect match for family-run, high-value retailers. By embracing Zeller, Ian Pattison Jewellers successfully bridged the gap between tradition and innovation. Adele wouldn’t hesitate to recommend the solution to peers. “We would highly recommend joining Zeller,” she says, noting that no other EFTPOS service they’ve seen offers the same blend of features and value. From the sleek terminals and secure transactions to the convenient digital receipts and insightful dashboard, Zeller has proven to be a great fit for high-value, service-oriented businesses like theirs. With the payments side of things running smoothly, this family business can focus on doing what it does best – crafting exquisite jewellery and creating memorable experiences for every customer, just as they have for the last 50 years.

The Chinese customer base in Australia is booming, and now Zeller is making it even easier for your business to welcome these shoppers by accepting China UnionPay. From international tourists on holiday to students studying at local universities, Chinese customers form a key segment for many Australian businesses. Zeller now accepts payments via China UnionPay at a simple flat fee of 1.4%, opening your doors to this important market like never before. Ask yourself, could you be missing out on sales by not accepting their preferred card, China UnionPay? Small businesses thrive when they cater to their customers' needs. By supporting China UnionPay, Zeller enables your business to welcome Chinese customers with a familiar, trusted way to pay, right at your countertop. In this article, we'll explain what China UnionPay is, why the Chinese tourism and student market is so important, and how accepting UnionPay can boost your sales and customer satisfaction. What is China UnionPay? China UnionPay, also known simply as UnionPay, is China's main bank card network. Founded in 2002, UnionPay has grown into one of the world's largest payment networks. Virtually every major bank in China issues UnionPay cards, which means most Chinese consumers carry one in their wallet. A UnionPay card works like any other bank card. Customers can tap, insert, or swipe it to pay, and the transaction is processed through the UnionPay network. UnionPay is accepted in over 180 countries and regions worldwide.  Importantly, UnionPay is the preferred payment method for many Chinese nationals when they travel. While some also use international cards or mobile wallets such as Alipay and WeChat Pay, UnionPay is a card they know and trust. By accepting UnionPay, you remove that friction and show these customers you've got them covered. Chinese tourists dominate visitor spending in Australia. According to the ATIC’s International Visitor Survey , in the year ending March 2025, over 860,000 Chinese visitors travelled to Australia (up 26% from last year), spending $9.2 billion (up 28%). Despite being the second-highest source of visitors to Australia (following New Zealand), China still maintained its position as the number one tourism spender in Australia, making up 26% of total tourism spend. For local businesses, the opportunity is clear. Whether you run a retail store, café, tour company or restaurant, Chinese holidaymakers are a key customer group. Group travel is common, and itineraries are often built around destinations that are familiar, convenient and easy to pay in. Lunar New Year brings valuable opportunities for businesses. Each year, international arrivals from China surge over the Lunar New Year period, during which China’s State Council offers an eight-day holiday period. Cities like Sydney now host some of the largest Lunar New Year celebrations in the Asia Pacific. Visitors from China, along with the 1.2 million Chinese-born citizens who call Australia home ( 2021 census ), join the festivities, marking a key trading period for the retail, tourism, and hospitality industries. By accepting China UnionPay in your business, you can incorporate this significant holiday into your yearly strategy. Chinese students drive significant spending. Australia is home to nearly 200,000 Chinese international students enrolled in educational institutions. These students contribute billions to the Australian economy through tuition, housing, and daily expenses. From shopping for groceries to eating at restaurants, buying clothes to travelling domestically and everything in between, these students are an ongoing customer base for businesses around the country, not just tourist hotspots. Both tourists and students often rely on funds from home, using UnionPay cards to access their money. If your business can easily accept their payments, you're far more likely to win their patronage. Accepting China UnionPay means more sales and happier customers. Choosing a payment provider that accepts China UnionPay (such as Zeller) can directly boost revenue. Chinese tourists and students actively seek businesses where their preferred payment methods are accepted. Seeing a China UnionPay acceptance logo tells them clearly, "You can pay easily here." Data from UnionPay shows that, on average, Chinese UnionPay cardholders spend significantly more per transaction than other card users because they feel more at ease and aren't worrying about foreign card fees. Beyond numbers, accepting UnionPay also provides a better customer experience. You're effectively saying, "We welcome you" to Chinese customers, subtly supporting customer satisfaction. Happy customers return and recommend your business to friends – especially important with Chinese customers who often share experiences within their communities and on social media. More payment options equal more potential sales. Every time you add a new way to pay, you remove another barrier between the customer's desire to buy and the actual sale. With UnionPay alongside Visa, Mastercard, American Express, EFTPOS and others, you're covering all bases. How to start accepting China UnionPay with Zeller. If you're already using Zeller Terminal, Zeller Invoices, Zeller Payment Link or Zeller Virtual Terminal, you don't need to do anything – UnionPay is automatically enabled. Note that support for China UnionPay will be added soon to Zeller Tap to Pay . Not using Zeller yet? Now is a great time to consider us. Sign up for a free Zeller Account in minutes, order a shiny new Zeller Terminal and start accepting China UnionPay straight away.

As a business owner, you don’t have time to be visiting bank branches and chasing paperwork. At Zeller, we understand that. It’s why we’ve built an entirely online sign-up process designed around speed, security, and simplicity. The majority of businesses can access their Zeller Account and begin accepting payments, sending invoices, and managing their finances the very same day. To help you breeze through the sign-up process, this article outlines what to expect and the documents you’ll need. It also explains the security measures we take to protect your data and account, and answers common questions to help you feel confident in choosing Zeller. How Zeller’s sign-up process works Signing up to Zeller is easy and can be done on a desktop computer via our sign-up page or directly on Zeller App . Here’s what to expect from the process: Register online – Open your Zeller Account with your email address, and phone number. We’ll send you a verification code via SMS, so make sure you’ve got your phone nearby.  Enter business details – If you have an ABN or ACN, you’ll enter it here. If you can’t remember what it is or don’t have it handy, you can quickly find it using the ABN Lookup tool.  Upload business documents (if applicable) – For some business types (associations, partnerships, trusts, and government agencies) we’re required by law to collect additional information to verify your business. If you are signing up for one of these business types, ensure you have all your relevant business documents handy, you may need to upload things such as trust deeds, partnership agreements, or business bank statements.  Also, if your business is registered with a federal or state regulator, (for example, the Australian Health Practitioner Regulation Agency) you will need to provide the name of the regulatory body as well as a reference number.  Enter personal details – We ask for your name, DOB, and current residential address. Verify your identity – In this step, you'll confirm your identity using your smartphone. You’ll take a photo of your physical ID (either passport or Australian driver licence) and then record a quick video selfie, which will be matched against your ID photo.  Your security is our priority. Read on to learn how we keep your data safe. How Zeller protects your account and your data At Zeller, your security comes first. It’s why we’ve built comprehensive biometric verification into our sign-up process, to ensure nobody but you can open an account and access your sensitive business information. Taking a photo of your physical ID and a video selfie is simply an extra layer of protection to stop fraudsters and scammers from getting in the door. Then once you begin transacting with Zeller, our team of anti-fraud experts and 24/7 monitoring will ensure your account stays secure. You can transact with confidence knowing that our dedicated team works hand-in-hand with advanced tools to successfully identify and act on suspicious activity.  Zeller is certified for Level 1 of the PCI DSS (Payment Card Industry Data Security Standards) – the highest and most stringent level of compliance, ensuring your data is processed and stored within the most secure payment infrastructure, and industry-leading encryption and access controls. We also only request essential information required for risk and regulatory compliance purposes. Signing up for Zeller is quick and easy. With Zeller, getting started couldn’t be easier. In just a few minutes, you’ll have access to everything you need to take payments, manage your money, and grow your business – all in one place. Sign up today and see for yourself.