Why is my terminal not connecting to my network?

The first step is to determine whether it is an environmental or software/hardware issue. You can try the following steps to isolate the cause:

• Restart the Zeller Terminal.

• Try to forget the network - View steps here.

• Restart the Wi-Fi router. 

• Confirm if any other devices are having issues connecting to the network.

• Connect to a different Wi-Fi network.

  • If it connects, it points to an issue with the initial network connection.

  • If it doesn’t connect, it points to an issue with the Zeller Terminal.

If you're experiencing any difficulties with connecting to your network, please get in touch with our Support team.