Where do I refund a transaction on Zeller POS?

Refunds can be processed in two ways from the Zeller POS:

From Zeller POS sales record:

1. Open Tablet and navigate to Sales History
2. Find the relevant transaction using the list or search function.
3. Tap on the Sale to access the transaction record
4. Select whether the refund is a full refund or a partial refund.
   • If it is a full refund, simply select Continue. The amount will be refunded to the original payment card.
   • If it is a partial refund, input the amount to be refunded from the transaction and select Continue. The amount will be refunded to the card used in the transaction.

Directly from the transaction history:

1. Navigate to Transactions.
2. Locate the transaction by scrolling down the list or using the search function.
3. Process a full or partial refund from the transaction record

If you're experiencing any issues with refunding transactions, please get in touch with our Support team.