Can I refund to a different card?

Refunds can only be processed back to the original payment card used for the transaction.

If the customer no longer has the original card (cancelled, lost or replaced), the refund cannot be redirected to a different or new card through Zeller. Unfortunately, the refund will need to be arranged by another method outside Zeller (for example, bank transfer).

A replacement card does not automatically receive the refund.

For any questions or concerns regarding refunds, please reach out to our Support team.