How do I process a POS refund on my Zeller Terminal?

Transactions completed from your integrated POS platform will need to be refunded from your Zeller Terminal in order for funds to successfully return to your customers card. 

To process a refund:

1. Exit POS Mode. 
2. Tap Transactions from the navigation menu. 
3. Locate the transaction that needs to be refunded and tap it to see the transaction details.
4. Tap Refund. 
5. Select whether it is a full or partial refund. 
6. Tap Continue. 

Please be aware that refunds can take 2-7 business days to process and return to your customer's card. 

If you use Zeller with an integrated or third-party POS, a refund processed on the Zeller Terminal is not automatically sent back to that POS. You will need to record the refund in your POS as well so the two reconcile.

For more information on how to perform an unmatched refund for Linkly or Oracle Symphony.

Automatic refund sync to an integrated POS is not currently supported. (Note: v39 may reverse this for Linkly / Oracle Symphony, see item 25; confirm current capability first, and mirror the agreed line onto the terminal-refund article and any

If you're experiencing any issues with refunding transactions, please get in touch with our Support team.