How do I apply a custom fee, tax or charge?

You can add your own percentage fee, tax or charge to payments, such as a weekend or public holiday charge. The charge is displayed on the screen before the customer pays and is itemised on their receipt.

From 1 October 2026, card surcharges are prohibited in Australia, and surcharge settings are no longer available. To find out what's changing for your business, view here.

Please note: taxi fares are an exception. To learn how to apply a taxi surcharge, view here.

Custom charges are set per site and automatically apply to all devices assigned to that site. This feature is available for Australian businesses accepting payments on Zeller Terminal (including manual entry) and Tap to Pay in the Zeller App

To apply a custom fee, tax or charge from your Zeller Dashboard:

1. Navigate to Sites.
2. Select your site.
3. Select the Payments tab.
4. In the Custom Fees, Taxes & Charges section, toggle on Apply Custom Fee, Tax or Charge.
5. Enter a Name. This is what your customer sees, for example, 'Weekend Charge'.
6. Enter the Amount as a percentage.
7. Click Save.

To apply a custom fee, tax or charge from your Zeller Terminal:

1. Navigate to Settings > Site Settings > Custom Fees, Taxes & Charges.
2. Toggle on Apply Custom Fee, Tax or Charge.
3. Enter a Name.
4. Enter the Amount as a percentage.
5. Press the back arrow to save changes.

What your customer sees. 

Before they pay, your customer sees the name and amount on the payment screen, for example, "Incl. $5.00 Weekend Charge". It's also shown on printed and digital receipts, and in your transaction details.

Please note: changes only apply to new payments. Past transactions keep the name and amount that was charged at the time.

Turning it off.

To stop applying it, return to the same setting and toggle off Apply Custom Fee, Tax or Charge. The name and amount you entered are kept, so you can turn it back on later, for example each weekend.

When it isn't applied. 

A custom fee, tax or charge isn't added to payments taken through Zeller POS, Zeller POS Lite, an integrated POS system, Pay at Table, Zeller Invoices, Payment Links or Virtual Terminal.

If you sell through Zeller POS Lite or send Zeller Invoices, you can add a Service Charge instead. To learn how, view here.

If you experience any difficulties applying a custom fee, tax or charge, please get in touch with our Support team for assistance.