How do I direct my settlements to a third party bank account?

When you first sign up and complete your identity verification, Zeller automatically settles your accepted payments to your Zeller Transaction Account on the same business day. This reduces the time taken between your first payment and the time you first receive your money.

If you nominate an external BSB and Account Number, all subsequent settlements will take up to one business day to complete.

Changing from your Zeller Transaction Account to an external BSB and Account Number

To get started, log in to your Zeller Dashboard: 

1. Select Payments and then Settlements. 

2. Select the Settings icon, located at the top right of your screen. 

3. Click Add External Account at the bottom of the page.

4. Click Continue.

   • Enter the Account Name, BSB, and Account Number. 

   • Enter Account Label (Optional)

5. Click Verify Account. 
6. Review the Confirmation of Payee and click Save Account.
   • For more information about Confirmation of Payee, View Here. 
7. Enter the 6-digit verification code sent to your mobile and click Verify. 
8. Click Confirm to Set as Settlement Account. 
9. Review Account Details: Read and confirm the Terms of Service. 

Funds will begin to settle into your nominated account the following business day.

I can’t add my external account for Zeller Settlements due to an account verification error. How do I proceed?

If you’re shown the message ‘We could not confirm the account name match, please try again later’ or ‘Maximum verification attempts reached today’, you’ve likely hit the maximum number of verification attempts allowed per day for that BSB and Account Number. You won’t be able to verify the same account details again until the next day.

Next steps:

1. Wait until 12am AET the next day, then proceed with the account name verification again.
2. Check your account name in your external bank’s portal or app, and submit the full account name exactly as it appears on your account statement.
3. Try these variations if the full account name doesn’t match:

The account names above are fictional examples.

If you experience any issues with nominating an external settlement account, any payments processed will be redirected to your default Zeller Transaction Account to ensure you can still access your funds.

Alternatively, learn how to direct settlements to your Zeller Transaction Account to receive processed payments faster.

If you have any additional questions regarding your settlements, please contact our Support team.