Critical Information Summary

Zeller SIM Unlimited Terminal Data Plan

Information about the Service

Your Zeller SIM Unlimited Terminal Data Plan (Plan) includes unlimited data for use within Australia and is only for use with a Zeller Terminal. The Plan may not be used with any non-Zeller device. A minimum contract term of one month applies. No early termination charges apply to this Plan.

Using your Plan and Inclusion

Eligibility: This Plan must be used with a Zeller Terminal.

Network access: We use Optus' 3G and 4G networks to provide the data services under this Plan.

What's not included: You cannot use your Plan to send or receive data for any other purpose other than for Zeller transactions and software updates on a Zeller Terminal. You cannot use your Plan with a non-Zeller device. Your Plan does not enable you to make or receive calls to local or international numbers, or enable you to make or receive standard national or international SMS and MMS. You cannot use your plan outside of Australia.

Fair Use: This Plan and your use of our network are subject to our Fair Use Policy. You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent way. We may take action against you if you breach our Fair Use Policy, including suspending or cancelling your service. For more information see myzeller.com/sim-fup. 

Billing: Your bill will be available for viewing on your dedicated online portal provided by us at https://dashboard.myzeller.com/. Each bill will contain charges incurred on a monthly basis starting from the date on which your service is activated under this Plan.

Payment: Unless we agree with you otherwise, you must pay the fees by direct debit from your nominated account.

Other Information

Zeller Customer care: For more information about your service or if you have a complaint, you can visit myzeller.com/support or contact us by calling 1800 ZELLER (935 537), to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Please contact us first if you have a complaint and our team will make every attempt to resolve your issue. If, after speaking to us, you are not satisfied with the outcome, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit http://www.tio.com.au/complaints if you wish to make a complaint.  

Please note that this is a summary only and does not reflect any discounts or promotions that may apply from time to time. The full legal terms and conditions for this Plan are available at myzeller.com/sim-sfoa.