Regulator, Government Agency and Law Enforcement Requests
Guidance for Requests
These guidelines are for relevant third parties such as regulators, government agencies and law enforcement seeking records or additional information from Zeller Australia Pty Ltd.
Requests For User/Merchant Information
In adherence to Zeller’s Privacy Policy and Terms of Service, non-publicly available information pertaining to Zeller Merchants or Users shall not be disclosed save and except as mandated by lawful process which includes, but is not limited to, a subpoena, search warrant, court order, or other legally valid instrument.
Upon the proper receipt of the request, Zeller will undertake searches and disclose data and information precisely specified within the legal instrument and which Zeller can reasonably locate and retrieve.
Zeller may be unable to process requests that are excessively broad or vague. To facilitate an effective and timely response, it is recommended that specific information be provided in the request to enable Zeller to accurately identify relevant accounts and transactions.
Contact Information
Department: Financial Compliance Integrity Unit
Email: fciu@myzeller.com
Timeframes for requests
Zeller requests that, where practical, 14 days’ prior notice be provided for any request to provide Zeller with sufficient time to conduct appropriate searches, retrieve and review documents and arrange correspondence.
For any notices or subpoenas which request a broad range of documents (either by reference to the type of document or the period to which the document relates), Zeller may require more than 14 days. If so, we will let you know at the earliest opportunity.