What should I do if my card transaction is still pending?

If you’re using your Zeller Debit or Expense card to make purchases, the seller’s financial institution may require a pre-authorisation to withhold funds, and the clearing times to process these funds may vary for each financial institution.

Pre-authorisations are common in situations where the total purchase cost cannot be determined in full at the time of purchase, such as:

• Accommodation: Room service, equipment rental, other incidental charges.
• Rental services: Hire fee, insurance, security deposits.
• Travel agencies and airlines: Ticket purchases, add-ons, cancellation fees.
• Petrol stations and other unmanned card payment terminals.
• Restaurants: Pubs or bars, where a tab is set up ahead of time.
• Online subscriptions or trial purchases.

Card payments can take some time to fully process. If your card payment isn't fully processed right after you've received your products or services, we recommend waiting up to 5 business days before checking again.

If you require further assistance, please get in touch with our Support team.