Why are some transactions duplicated on bank statements?
Pending charges can appear on bank statements due to the way card issuers authorise cards when a purchase is made.
When making a payment, the card issuer may authorise the card when contact is made, and again when funds are withdrawn. This will be reflected next to the actual charge on the statement and appear as a duplicate transaction. However, this additional line will drop off the statement automatically.
The transactions that appear on your Zeller Dashboard and Terminal are a true reflection of payments that have been approved and processed.
For any enquiries around duplicate transactions with Zeller, we recommend the cardholder contacts their bank directly to discuss the transaction appearing twice on their statement.
Please get in touch with our Support Team if you require any further assistance.
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