Orders & Returns

All or part of my order is missing, what do I do?

If your order is lost, or parts of your order are missing, please contact our Support team directly. They will be able to investigate, and organise a replacement order for you.

Please be ready to supply your order number (found in your order confirmation email), and the email address associated with your order.

How long does it take for my hardware to arrive?

After you place your order, our warehouse ships out your hardware the next business day.

Delivery times vary depending on your shipping method and location. 

Once you have placed an order, we will send you a confirmation email. You will receive an additional email with a final confirmation and tracking number once your order is dispatched. With your tracking number, you can follow the stages of delivery for an accurate estimate on when your hardware will arrive.

If you don't have any tracking information, or you are unable to locate your order, please contact our Support team for further assistance. 

How do I cancel or re-direct my order?

To make any adjustments to a completed order, please contact our Support team via phone or email as soon as possible. 

You will need to supply our team with your order number (found in your order confirmation email), and the email address associated with your order.

Availability to adjust orders will depend on the status of the order. Unfortunately, there is no guarantee that an order can be cancelled or re-directed at this time.

How can I return my Zeller hardware?