Zeller UK Limited — Zeller SIM Unlimited Terminal Data Plan
Part 1: Contact Summary
Services and equipment
Service Description: Mobile data connectivity service provided via a SIM card intended solely for Machine-to-Machine (M2M) communication within a Zeller Terminal.
Data Allowance: Unlimited monthly data for payment processing use with a Zeller Terminal.
Equipment: One (1) Zeller SIM card. The SIM card is for use only within Zeller hardware.
Emergency Services: This SIM card provides data-only connectivity and does not provide access to emergency organisations or 999/112 voice calls.
Price
Monthly Service Fee: £0.00 per month (Free of charge).
Price Change Information: Zeller reserves the right to introduce a monthly service fee at a later date. If we do so, we will provide you with at least 30 days' written notice, and you will have the right to cancel your SIM service without penalty.
Upfront Costs: £0.00 for SIM activation.
Speeds of the Internet Service and Remedies
Estimated Speeds: Connectivity is provided on a "best estimate" basis. Actual speeds depend on carrier coverage.
Remedies: If you experience a continuous or regularly recurring discrepancy in service quality, you may be entitled to terminate your contract without penalty.
Duration, Renewal and Termination
Contract Duration: Month-to-month (Rolling monthly basis)
Renewal: The contract renews automatically every month until cancelled.
Termination: You may cancel the SIM service at any time, effective at the end of the current billing month.
Governing Terms
Your use of the Zeller Services and the SIM Service is governed by the Zeller Terms of Service, which can be viewed at www.myzeller.com/gb/terms.
Accessibility
Alternative formats of this document, including Large Print, Braille, or Audio, are available upon request by contacting Zeller Support at support@myzeller.com.
Part 2: Detailed Contract Information
Implementation and Quality
Service Activation: SIM service is available immediately upon clicking 'Accept' on the terminal.
Technology: Delivered via 4G/LTE mobile network technology.
Support: Technical support for connectivity issues is available round the clock (24/7).
Technical Usage Policy
Signaling Management: To maintain network stability, devices must not be configured for synchronized communication tasks.
Retry Logic: Devices must not attempt network reconnection more than 10 times per hour during a server outage.
Over-the-Air (OTA): You must allow Zeller to perform remote SIM parameter updates.
Security Incidents & Vulnerabilities
Zeller monitors usage of the M2M network to identify and mitigate security threats, including unauthorised access and fraudulent usage. In the event of a suspected security incident, threat, or known vulnerability, Zeller may take immediate protective action, including:
Temporarily suspending connectivity to affected SIMs to prevent further risk or unauthorised charges.
Coordinating with our underlying network providers to isolate and resolve infrastructure vulnerabilities.
If your service is impacted by a security incident, Zeller will notify the primary account contact via email or the Zeller Dashboard as soon as reasonably practicable. We will provide details on the nature of the incident and any steps you may need to take to secure your devices.
Identity and Disputes
Provider:
Zeller UK Limited, Beyond Fox Court,14 Grays Inn Road, London, WC1X 8HN, United Kingdom
Complaints: We aim to resolve all complaints internally. Contact support@myzeller.com or call 0800 917 9206.
ADR Scheme: If we do not resolve your complaint within 8 weeks, you may refer the matter to CISAS, our independent Alternative Dispute Resolution (ADR) providers. Zeller complies with the Ofcom Approved Complaints Code of Practice, which sets out minimum standards for how we handle and resolve disputes.